John Stone, John Stone

Increasing Effectiveness (eBook, ePUB)

A Guide to Quality Management

• Format: ePub

Produktbeschreibung

The management of quality has emerged as the key development issue for education in the 1990s and beyond. In the context of education, quality is an ellusive concept and difficult to define. This text offers practical ideas and suggestions from which the reader can choose to meet their own particular needs in a field where there are seemingly an infinite number of possible approaches.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 192
• Erscheinungstermin: 21. Januar 2014
• Englisch
• ISBN-13: 9781317827085
• Artikelnr.: 40438880

Autorenporträt

John Stone

Inhaltsangabe

Definitions of quality
selecting an approach
external quality awards
total quality management
getting started
management and staff
communications
processes and proceedings
teaching and learning
targets and standards
customer satisfaction surveys
review and self-assessment
assuring quality in franchising.