Developing Quality Systems in Education (eBook, ePUB)

Redaktion: Doherty, Geoff

• Format: ePub

Produktbeschreibung

"Developing Quality Systems and Educational Organisations" presents an overview of the pitfalls, problems and vicissitudes of implementing quality standards in education. It explores theoretical issues, such as the relationship between the customer and academic culture, but also has a strongly practical theme, looking at the advantages and disadvantages of quality systems through a series of case studies taken from a variety of geographical locations including California, Wisconsin, Virginia, Missouri and Alaska. This book looks to the future in developments for the education sector by taking a management approach to the study of systems in both higher education and at the school level.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 352
• Erscheinungstermin: 2. September 2003
• Englisch
• ISBN-13: 9781134961412
• Artikelnr.: 47887840

Autorenporträt

Geoffrey D. Doherty is Professor and Dean of the Faculty of Education at the University of Wolverhampton.

Inhaltsangabe

Part I Some general and theoretical issues 1 Introduction: the concern for
quality 2 The consumer paradigm in public management 3 Quality issues in
higher education: a post-modern phenomenon? 4 The idea of quality: voicing
the educational 5 Total Quality Management in education: the theory and how
to put it to work 6 Is there a place for Total Quality Management in higher
education? 7 Staff appraisal training and Total Quality Management Part II
Higher education 8 Total Quality Management in higher education: learning
from the factories 9 Bringing total quality improvement into the college
classroom 10 Doing Total Quality Management the hard way: installing BS
5750/ISO 9001 at the University of Wolverhampton 11 A foot in two camps:
doing BS 5750/ISO 9001 in higher education and industry Part III Further
and vocational education 12 A quality journey: the experience of Avon
Training and Enterprise Council 13 From systems to leadership: the
development of the quality movement in further education 14 Listening to
the voice of the customer 15 Sandwell College and BS 5750: a syncretistic
pilgrimage? Part IV Schools 16 The application of quality management
principles in education at Mt Edgecumbe High School, Sitka, Alaska 17 The
Buckpool experience of developing quality systems 18 On the road to quality
19 Networking for quality improvement: a Local Education Authority strategy