Mark Graham Brown

Keeping Score

Using the Right Metrics to Drive World-Class Performance

• Broschiertes Buch

Produktbeschreibung

Integrating the "balancing scorecard" concept with a Baldrige approach, this text explains how to evaluate the current approach to measurement, pinpoint incorrect performance measurements, select the right financial metrics, and more.

Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 224
• Erscheinungstermin: 30. Oktober 2006
• Englisch
• Abmessung: 228mm x 161mm x 11mm
• Gewicht: 308g
• ISBN-13: 9781563273551
• ISBN-10: 1563273551
• Artikelnr.: 22159819

Autorenporträt

Mark Graham Brown

Inhaltsangabe

Acknowl edgments Introduction
PART 1: EVALUATING YOUR MEASUREMENT SYSTEM
1 Measurement: The Key to World
Class Performance
2 Problems with Most Measurement System
3 EvaluatIng Your Existing Measurement System
PART II: SELECTING THE RIGHT METRICS
4 KeepIng Score In World
Class Organizations
5 Measuring Financial Performance
6 MeasurIng Customer Satisfaction and Value
7 MeasurIng Product/Service Quality
8 MeasurIng Processes and Operational Performance
9 Measuring Supplier Performance
10 Measuring Employee Satisfaction
PART III: REDESIGNING YOUR MEASUREMENT SYSTEM
11 how to Design Your Own Measurement System
12 Linking Measures to Strategy and Key Success Factors
13 Reporting and Analyzing Performance Data
14 linking Measures, Goals, and Plans
Bibi lography
Index.