The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. An organization must have a role-model organizational management system that ensures continuous improvement in the delivery of products and/or services, demonstrates efficient and effective operations, and provides a way of engaging and responding to stakeholders. From understanding the scoring system to preparing for a site visit, this book covers all stages in the process. It offers detailed explanations of each examination item and the…mehr
The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. An organization must have a role-model organizational management system that ensures continuous improvement in the delivery of products and/or services, demonstrates efficient and effective operations, and provides a way of engaging and responding to stakeholders. From understanding the scoring system to preparing for a site visit, this book covers all stages in the process. It offers detailed explanations of each examination item and the seven major categories. This edition reflects new criteria, which address education and healthcare.
Mark Graham Brown Manhattan Beach, California, USA. Jonathan Craig
Inhaltsangabe
Introduction Understanding the Malcolm Baldrige National Quality Award Preparing an application for the Baldrige Award Key themes and relationships Among the criteria Understanding the Baldrige Award Scoring Scale Interpreting the Criteria for the Organizational Profile Interpreting the Criteria for Leadership (1) Interpreting the Criteria for Strategic Planning (2) Interpreting the Criteria for Customer and Market Focus (3) Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4) Interpreting the Criteria for Human Resource Focus (5) Interpreting the Criteria for Process Management (6.0) Interpreting the Criteria for Business Results (7.0) Preparing for a Site Visit Using a Baldrige Assessment as a Strategic Planning tool Further Readings Appendix A: State Awards Based on the Baldrige Criteria
Introduction Understanding the Malcolm Baldrige National Quality Award Preparing an application for the Baldrige Award Key themes and relationships Among the criteria Understanding the Baldrige Award Scoring Scale Interpreting the Criteria for the Organizational Profile Interpreting the Criteria for Leadership (1) Interpreting the Criteria for Strategic Planning (2) Interpreting the Criteria for Customer and Market Focus (3) Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4) Interpreting the Criteria for Human Resource Focus (5) Interpreting the Criteria for Process Management (6.0) Interpreting the Criteria for Business Results (7.0) Preparing for a Site Visit Using a Baldrige Assessment as a Strategic Planning tool Further Readings Appendix A: State Awards Based on the Baldrige Criteria
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