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This volume shows how organizations can benefit from satisfying customer requirement and the requirements of ISO standards to gain entry into lucrative markets. It is a practical guide for real managers, designed to help them manage their business more effectively and gain competitive advantage.

Produktbeschreibung
This volume shows how organizations can benefit from satisfying customer requirement and the requirements of ISO standards to gain entry into lucrative markets. It is a practical guide for real managers, designed to help them manage their business more effectively and gain competitive advantage.
Autorenporträt
Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an Advisor to the newly established National medicines Regulatory Authority (NMRA) in Sri Lanka.