Addresses the convergence of race, gender, and technology in the telephone industry. This book shows how, as technology changed from a manual process to a computerised one, sexual and racial stereotypes enabled management to manipulate both the workers and the workplace.
Addresses the convergence of race, gender, and technology in the telephone industry. This book shows how, as technology changed from a manual process to a computerised one, sexual and racial stereotypes enabled management to manipulate both the workers and the workplace.
Preface Ackowledgments Introduction Part I: The Beginnings of Telephony 1. “Hello Central”: The Beginning of a New Industry 2. “Hello Girls”: The Making of the Voice with a Smile 3. The “Ladies” Rebel: Unions and Resistance Part 2: The Dial Era, 1920–1960 4. “Goodbye Central”: Automating Telephone Service 5. The Bell System Family: The Formation of Employee Associations 6. The Dial Era Part 3: The Computer Era > 7. Racial Integration and the Demise of the “White Lady” Image 8. Black Operators in the Computer Age Epilogue Notes Bibliography Index
Preface Ackowledgments Introduction Part I: The Beginnings of Telephony 1. “Hello Central”: The Beginning of a New Industry 2. “Hello Girls”: The Making of the Voice with a Smile 3. The “Ladies” Rebel: Unions and Resistance Part 2: The Dial Era, 1920–1960 4. “Goodbye Central”: Automating Telephone Service 5. The Bell System Family: The Formation of Employee Associations 6. The Dial Era Part 3: The Computer Era > 7. Racial Integration and the Demise of the “White Lady” Image 8. Black Operators in the Computer Age Epilogue Notes Bibliography Index
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