"Green has produced a study that enables us to understand concretely what differences race, class, and gender make in people's work lives. Her special understanding of the technology and of the constraints and possibilities of work at the telephone company gives her arguments extra force. Finally, she does a magnificent job of showing the complexity of the considerations that motivates all parties involved, giving full attention to both multiple and shifting motivations."--Susan Porter Benson, University of Connecticut
"Green has produced a study that enables us to understand concretely what differences race, class, and gender make in people's work lives. Her special understanding of the technology and of the constraints and possibilities of work at the telephone company gives her arguments extra force. Finally, she does a magnificent job of showing the complexity of the considerations that motivates all parties involved, giving full attention to both multiple and shifting motivations."--Susan Porter Benson, University of Connecticut
Venus Green is an Assistant Professor in the Department of History at the City College of New York. From 1974–1990, she was employed by New York Telephone Company as a switching equipment technician.
Inhaltsangabe
Preface Ackowledgments Introduction Part I: The Beginnings of Telephony 1. “Hello Central”: The Beginning of a New Industry 2. “Hello Girls”: The Making of the Voice with a Smile 3. The “Ladies” Rebel: Unions and Resistance Part 2: The Dial Era, 1920–1960 4. “Goodbye Central”: Automating Telephone Service 5. The Bell System Family: The Formation of Employee Associations 6. The Dial Era Part 3: The Computer Era > 7. Racial Integration and the Demise of the “White Lady” Image 8. Black Operators in the Computer Age Epilogue Notes Bibliography Index
Preface Ackowledgments Introduction Part I: The Beginnings of Telephony 1. “Hello Central”: The Beginning of a New Industry 2. “Hello Girls”: The Making of the Voice with a Smile 3. The “Ladies” Rebel: Unions and Resistance Part 2: The Dial Era, 1920–1960 4. “Goodbye Central”: Automating Telephone Service 5. The Bell System Family: The Formation of Employee Associations 6. The Dial Era Part 3: The Computer Era > 7. Racial Integration and the Demise of the “White Lady” Image 8. Black Operators in the Computer Age Epilogue Notes Bibliography Index
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