Roy Lilley

Dealing with Difficult People

Sprecher: Pabon, Timothy Andr

• MP3-CD

Produktdetails

• Verlag: Brilliance Audio
• Gesamtlaufzeit: 240 Min.
• Erscheinungstermin: 28. Mai 2019
• Sprache: Englisch
• ISBN-13: 9781721388035
• Artikelnr.: 54914435

Autorenporträt

Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for The Guardian, The Sunday Times, The Daily Telegraph and other national papers and management magazines.

Inhaltsangabe

Chapter
01: A short course in human relations; Chapter
02: The seven classic difficult types; Chapter
03: Dealing with difficult bosses; Chapter
04: Dealing with difficult colleagues; Chapter
05: Dealing with difficult staff; Chapter
06: Massaging the egotists; Chapter
07: Handling aggressive people; Chapter
08: Deaing with laziness; Chapter
09: Beating the bullies at their own game; Chapter
10: Moaners, groaners and critics; Chapter
11: Perfectionists can be a pain; Chapter
12: Manipulating the manipulators; Chapter
13: Morale, attitude and how was it for you; Chapter
14: Fault
finders and nit
pickers; Chapter
15: Gossip
A bush fire you can do without; Chapter
16: The customer is always right
really?; Chapter
17: Complaints: we love them; Chapter
18: e
difficut@yourplace; Chapter
19: Social networking; Chapter
20: If things don't change they'll stay the same; Chapter
21: A fast
track guide to conflict and how to handle it; Chapter
22: And, finally, finally.

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• • Chapter - 01: A short course in human relations;
  • Chapter - 02: The seven classic difficult types;
  • Chapter - 03: Dealing with difficult bosses;
  • Chapter - 04: Dealing with difficult colleagues;
  • Chapter - 05: Dealing with difficult staff;
  • Chapter - 06: Massaging the egotists;
  • Chapter - 07: Handling aggressive people;
  • Chapter - 08: Deaing with laziness;
  • Chapter - 09: Beating the bullies at their own game;
  • Chapter - 10: Moaners, groaners and critics;
  • Chapter - 11: Perfectionists can be a pain;
  • Chapter - 12: Manipulating the manipulators;
  • Chapter - 13: Morale, attitude and how was it for you;
  • Chapter - 14: Fault-finders and nit-pickers;
  • Chapter - 15: Gossip - A bush fire you can do without;
  • Chapter - 16: The customer is always right - really?;
  • Chapter - 17: Complaints: we love them;
  • Chapter - 18: e-difficut@yourplace;
  • Chapter - 19: Social networking;
  • Chapter - 20: If things don't change they'll stay the same;
  • Chapter - 21: A fast-track guide to conflict and how to handle it;
  • Chapter - 22: And, finally, finally...