Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for The Guardian, The Sunday Times, The Daily Telegraph and other national papers and management magazines.
Inhaltsangabe
Chapter 01: A short course in human relations; Chapter 02: The seven classic difficult types; Chapter 03: Dealing with difficult bosses; Chapter 04: Dealing with difficult colleagues; Chapter 05: Dealing with difficult staff; Chapter 06: Massaging the egotists; Chapter 07: Handling aggressive people; Chapter 08: Deaing with laziness; Chapter 09: Beating the bullies at their own game; Chapter 10: Moaners, groaners and critics; Chapter 11: Perfectionists can be a pain; Chapter 12: Manipulating the manipulators; Chapter 13: Morale, attitude and how was it for you; Chapter 14: Fault finders and nit pickers; Chapter 15: Gossip A bush fire you can do without; Chapter 16: The customer is always right really?; Chapter 17: Complaints: we love them; Chapter 18: e difficut@yourplace; Chapter 19: Social networking; Chapter 20: If things don't change they'll stay the same; Chapter 21: A fast track guide to conflict and how to handle it; Chapter 22: And, finally, finally.
Chapter - 01: A short course in human relations;
Chapter - 02: The seven classic difficult types;
Chapter - 03: Dealing with difficult bosses;
Chapter - 04: Dealing with difficult colleagues;
Chapter - 05: Dealing with difficult staff;
Chapter - 06: Massaging the egotists;
Chapter - 07: Handling aggressive people;
Chapter - 08: Deaing with laziness;
Chapter - 09: Beating the bullies at their own game;
Chapter - 10: Moaners, groaners and critics;
Chapter - 11: Perfectionists can be a pain;
Chapter - 12: Manipulating the manipulators;
Chapter - 13: Morale, attitude and how was it for you;
Chapter - 14: Fault-finders and nit-pickers;
Chapter - 15: Gossip - A bush fire you can do without;
Chapter - 16: The customer is always right - really?;
Chapter - 17: Complaints: we love them;
Chapter - 18: e-difficut@yourplace;
Chapter - 19: Social networking;
Chapter - 20: If things don't change they'll stay the same;
Chapter - 21: A fast-track guide to conflict and how to handle it;
Chapter 01: A short course in human relations; Chapter 02: The seven classic difficult types; Chapter 03: Dealing with difficult bosses; Chapter 04: Dealing with difficult colleagues; Chapter 05: Dealing with difficult staff; Chapter 06: Massaging the egotists; Chapter 07: Handling aggressive people; Chapter 08: Deaing with laziness; Chapter 09: Beating the bullies at their own game; Chapter 10: Moaners, groaners and critics; Chapter 11: Perfectionists can be a pain; Chapter 12: Manipulating the manipulators; Chapter 13: Morale, attitude and how was it for you; Chapter 14: Fault finders and nit pickers; Chapter 15: Gossip A bush fire you can do without; Chapter 16: The customer is always right really?; Chapter 17: Complaints: we love them; Chapter 18: e difficut@yourplace; Chapter 19: Social networking; Chapter 20: If things don't change they'll stay the same; Chapter 21: A fast track guide to conflict and how to handle it; Chapter 22: And, finally, finally.
Chapter - 01: A short course in human relations;
Chapter - 02: The seven classic difficult types;
Chapter - 03: Dealing with difficult bosses;
Chapter - 04: Dealing with difficult colleagues;
Chapter - 05: Dealing with difficult staff;
Chapter - 06: Massaging the egotists;
Chapter - 07: Handling aggressive people;
Chapter - 08: Deaing with laziness;
Chapter - 09: Beating the bullies at their own game;
Chapter - 10: Moaners, groaners and critics;
Chapter - 11: Perfectionists can be a pain;
Chapter - 12: Manipulating the manipulators;
Chapter - 13: Morale, attitude and how was it for you;
Chapter - 14: Fault-finders and nit-pickers;
Chapter - 15: Gossip - A bush fire you can do without;
Chapter - 16: The customer is always right - really?;
Chapter - 17: Complaints: we love them;
Chapter - 18: e-difficut@yourplace;
Chapter - 19: Social networking;
Chapter - 20: If things don't change they'll stay the same;
Chapter - 21: A fast-track guide to conflict and how to handle it;
Chapter - 22: And, finally, finally...
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