Jane Clarke

Savvy (eBook, ePUB)

Dealing with People, Power and Politics at Work

• Format: ePub

Produktbeschreibung

Shortlisted for the CMI Management Book of the Year 2012
http://yearbook.managers.org.uk/the-commuters-read-shortlist

Dealing with office politics, conflict and difficult people at work, without compromising your values and integrity, can be tricky. With case studies and examples, Savvy will help you understand colleagues' behaviour and power dynamics at work, and learn how to negotiate them successfully.

Practical and insightful, Savvy will enable you to master the necessary skills to deal with difficult situations. It includes step-by-step advice on how tobuild a network, develop the right mindset, handle conflict, manage your boss, influence others and deal with a bully.

Savvy is the essential office survival guide that will help you to boost your career and ensure your professional success.

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Produktdetails

• Verlag: Kogan Page
• Seitenzahl: 256
• Erscheinungstermin: 3. Mai 2012
• Englisch
• ISBN-13: 9780749465278
• Artikelnr.: 38227067

Autorenporträt

Jane Clarke is an author and director at the business psychology consulting company, Nicholson McBride. She has worked in consulting for over 20 years and her clients include London Business School, UBS and J Walter Thompson. She contributes to national newspapers, appears on TV and radio business media, and has written for the Financial Times, the Guardian and the Independent. Clarke is also the author of Office Politics, Wired Working, and Resilience.

Inhaltsangabe

Foreword by Mary Portas
Acknowledgements
Introduction
01 What is savvy?
How do people perceive the politics?
Why do views differ?
Why are some companies more political?
So what is savvy?
Summary
02 Adopting a positive, proactive approach
Are you a victim?
03 Who is savvy?
Your methods
Your motives
Your savvy
Who are the political players?
Why do people behave in a negative way?
How do you behave?
04 Dealing with the office politicians
General principles
Dealing with a Barbarian
Dealing with a Machiavellian
Dealing with a Naive
Dealing with a Star
05 Dealing with political problems at work
Being caught in the middle
Someone stealing your credit
Someone encroaching on your territory
Being the victim of a smear campaign
Dealing with hidden agendas
Being held down
06 Mastering the art of influence and persuasion
Step 1: determine who to influence
Step 2: establish your influencing strategy
Step 3: follow some basic rules
Step 4: listen
Step 5: use the right influencing tactics
07 Understanding and handling conflict
Understand your own approach to conflict
Understand the source of the conflict
To act or not to act...
Plan your approach
Conflict resolution styles
Horses for courses
Act!
08 Dealing with relationship breakdown
Why do you want good working relationships?
What is a good working relationship?
Win-win
Respect
Trust
Listening
Empathy
What happens when relationships break down?
What causes meltdowns?
How to deal with breakdowns
What are the principles for dealing breakdowns?
09 Managing your boss
Why are good relationships with your boss critical?
What can a boss do for you?
How do you manage your boss?
What do you do when things go wrong?
10 Dealing with a bully
Cyberbullying
How to handle a bully
And as a manager...
11 Making networks work for you
What are networks?
Why network?
Are you a natural?
What are the skills and behaviours?
Who's in your network?
Who might be in your network?
How to do it - the mindset
How to do it - the meeting
How to do it - the event
How to do it - social networking sites
Good people to know
Maintaining your network
12 Making the right impression
First impressions
Shifting your reputation
Identity (ID)
Beliefs/values
Capability
Behaviour
Environment
Checklist for change
13 Summary
Appendix - What kind of politician are you?
References
Index