Dealing with office politics, conflict and difficult people at work, without compromising your values and integrity, can be tricky. With case studies and examples, Savvy will help you understand colleagues' behaviour and power dynamics at work, and learn how to negotiate them successfully. Practical and insightful, Savvy will enable you to master the necessary skills to deal with difficult situations. It includes step-by-step advice on how tobuild a network, develop the right mindset, handle conflict, manage your boss, influence others and deal with a bully. Savvy is the essential office…mehr
Dealing with office politics, conflict and difficult people at work, without compromising your values and integrity, can be tricky. With case studies and examples, Savvy will help you understand colleagues' behaviour and power dynamics at work, and learn how to negotiate them successfully. Practical and insightful, Savvy will enable you to master the necessary skills to deal with difficult situations. It includes step-by-step advice on how tobuild a network, develop the right mindset, handle conflict, manage your boss, influence others and deal with a bully. Savvy is the essential office survival guide that will help you to boost your career and ensure your professional success.
Jane Clarke is an author and director at the business psychology consulting company, Nicholson McBride. She has worked in consulting for over 20 years and her clients include London Business School, UBS and J Walter Thompson. She contributes to national newspapers, appears on TV and radio business media, and has written for the Financial Times, the Guardian and the Independent. Clarke is also the author of Office Politics, Wired Working, and Resilience.
Inhaltsangabe
Foreword by Mary Portas Acknowledgements Introduction 01 What is savvy? How do people perceive the politics? Why do views differ? Why are some companies more political? So what is savvy? Summary 02 Adopting a positive, proactive approach Are you a victim? 03 Who is savvy? Your methods Your motives Your savvy Who are the political players? Why do people behave in a negative way? How do you behave? 04 Dealing with the office politicians General principles Dealing with a Barbarian Dealing with a Machiavellian Dealing with a Naive Dealing with a Star 05 Dealing with political problems at work Being caught in the middle Someone stealing your credit Someone encroaching on your territory Being the victim of a smear campaign Dealing with hidden agendas Being held down 06 Mastering the art of influence and persuasion Step 1: determine who to influence Step 2: establish your influencing strategy Step 3: follow some basic rules Step 4: listen Step 5: use the right influencing tactics 07 Understanding and handling conflict Understand your own approach to conflict Understand the source of the conflict To act or not to act... Plan your approach Conflict resolution styles Horses for courses Act! 08 Dealing with relationship breakdown Why do you want good working relationships? What is a good working relationship? Win-win Respect Trust Listening Empathy What happens when relationships break down? What causes meltdowns? How to deal with breakdowns What are the principles for dealing breakdowns? 09 Managing your boss Why are good relationships with your boss critical? What can a boss do for you? How do you manage your boss? What do you do when things go wrong? 10 Dealing with a bully Cyberbullying How to handle a bully And as a manager... 11 Making networks work for you What are networks? Why network? Are you a natural? What are the skills and behaviours? Who's in your network? Who might be in your network? How to do it - the mindset How to do it - the meeting How to do it - the event How to do it - social networking sites Good people to know Maintaining your network 12 Making the right impression First impressions Shifting your reputation Identity (ID) Beliefs/values Capability Behaviour Environment Checklist for change 13 Summary Appendix - What kind of politician are you? References Index
Foreword by Mary Portas Acknowledgements Introduction 01 What is savvy? How do people perceive the politics? Why do views differ? Why are some companies more political? So what is savvy? Summary 02 Adopting a positive, proactive approach Are you a victim? 03 Who is savvy? Your methods Your motives Your savvy Who are the political players? Why do people behave in a negative way? How do you behave? 04 Dealing with the office politicians General principles Dealing with a Barbarian Dealing with a Machiavellian Dealing with a Naive Dealing with a Star 05 Dealing with political problems at work Being caught in the middle Someone stealing your credit Someone encroaching on your territory Being the victim of a smear campaign Dealing with hidden agendas Being held down 06 Mastering the art of influence and persuasion Step 1: determine who to influence Step 2: establish your influencing strategy Step 3: follow some basic rules Step 4: listen Step 5: use the right influencing tactics 07 Understanding and handling conflict Understand your own approach to conflict Understand the source of the conflict To act or not to act... Plan your approach Conflict resolution styles Horses for courses Act! 08 Dealing with relationship breakdown Why do you want good working relationships? What is a good working relationship? Win-win Respect Trust Listening Empathy What happens when relationships break down? What causes meltdowns? How to deal with breakdowns What are the principles for dealing breakdowns? 09 Managing your boss Why are good relationships with your boss critical? What can a boss do for you? How do you manage your boss? What do you do when things go wrong? 10 Dealing with a bully Cyberbullying How to handle a bully And as a manager... 11 Making networks work for you What are networks? Why network? Are you a natural? What are the skills and behaviours? Who's in your network? Who might be in your network? How to do it - the mindset How to do it - the meeting How to do it - the event How to do it - social networking sites Good people to know Maintaining your network 12 Making the right impression First impressions Shifting your reputation Identity (ID) Beliefs/values Capability Behaviour Environment Checklist for change 13 Summary Appendix - What kind of politician are you? References Index
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