Richard Mallory

Lean System Management for Leaders (eBook, ePUB)

A New Performance Management Toolset

• Format: ePub

Produktbeschreibung

Richard Mallory introduces a leadership framework for system management, including practical tools and guidance for its use. It enables an agile quality framework throughout an entire organization that will build the kind of "learning organization" championed by Peter M. Senge in his classic book, The Fifth Discipline.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 248
• Erscheinungstermin: 29. März 2018
• Englisch
• ISBN-13: 9781351059497
• Artikelnr.: 54084965

Autorenporträt

Richard Mallory, MM, PMP is a principal consultant and Senior Project Manager in government practice for CPS HR Consulting of Sacramento, CA. He is the immediate past Chairman of the American Society for Quality Government Division (2013-2015), and currently chairs its Center for Auditable Quality Standards in Government. Mallory has unique knowledge of government operations obtained as a consultant to hundreds of jurisdictions and agencies around the United States, and as a former Director of the California Department of Housing and Community Development (1997-1998) and the California-Nevada State Director for the U.S. Department of Agriculture (1986-1993). Mallory is a seven-time Examiner for the Baldrige Quality Award, six times for the California State Award and once at the National level. Mallory is author of Quality Standards for Highly Effective Government, and Management Strategy: Creating Excellent Organizations. He holds a Master's Degree in Management and is a Certified Project Management Professional.

Inhaltsangabe

1. Introducing System Management
2. Systems, Processes, and Projects - and their Role in Managing Work
3. Starting your System Map
4. Defining Principal Activity Groups
5. Defining Influencing Factors
6. Defining Metrics and Indicators for your System Map
7. Application of the System Management Standard
8. The Overlap of System and Process Management
9. The Overlap of System and Project Management
10. The Overlap of Systems and Frameworks
11. Wicked Problems, Logos, and the Future of System Science
Appendix A - Template for System Mapping
Appendix B - Lexicon of Key Terms
Appendix C - Auditable Quality Standards: Purpose and Origin
Appendix D - System Management as an Agile Quality Framework
Appendix E - Systems Management to Launch the Next Era of Quality