This book shows leaders how to achieve superior leadership results by applying a Lean DMAIC (Define, Measure, Analyze, Improve, and Control) structure to leadership systems and program office operations. It provides specific guidance on system improvement through development of best known practice, achievable best practice, and an operational plan to carry it out. Mallory shows leaders how to align and evaluate systems using a Lean approach, that will eliminate duplication and waste of executive and senior management time, and that will reduce the wait time and non-value add in dependent…mehr
This book shows leaders how to achieve superior leadership results by applying a Lean DMAIC (Define, Measure, Analyze, Improve, and Control) structure to leadership systems and program office operations. It provides specific guidance on system improvement through development of best known practice, achievable best practice, and an operational plan to carry it out. Mallory shows leaders how to align and evaluate systems using a Lean approach, that will eliminate duplication and waste of executive and senior management time, and that will reduce the wait time and non-value add in dependent processes. The book shows how to set up an organization-wide scorecard to rank the maturity and capability of fact-based management in all systems, projects and processes throughout an organization, as a means of creating sustained and predictable delivery of excellent products and services.
Richard Mallory, MM, PMP is a principal consultant and Senior Project Manager in government practice for CPS HR Consulting of Sacramento, CA. He is the immediate past Chairman of the American Society for Quality Government Division (2013-2015), and currently chairs its Center for Auditable Quality Standards in Government. Mallory has unique knowledge of government operations obtained as a consultant to hundreds of jurisdictions and agencies around the United States, and as a former Director of the California Department of Housing and Community Development (1997-1998) and the California-Nevada State Director for the U.S. Department of Agriculture (1986-1993). Mallory is a seven-time Examiner for the Baldrige Quality Award, six times for the California State Award and once at the National level. Mallory is author of Quality Standards for Highly Effective Government, and Management Strategy: Creating Excellent Organizations. He holds a Master's Degree in Management and is a Certified Project Management Professional.
Inhaltsangabe
1. Introducing System Management 2. Systems, Processes, and Projects - and their Role in Managing Work 3. Starting your System Map 4. Defining Principal Activity Groups 5. Defining Influencing Factors 6. Defining Metrics and Indicators for your System Map 7. Application of the System Management Standard 8. The Overlap of System and Process Management 9. The Overlap of System and Project Management 10. The Overlap of Systems and Frameworks 11. Wicked Problems, Logos, and the Future of System Science Appendix A - Template for System Mapping Appendix B - Lexicon of Key Terms Appendix C - Auditable Quality Standards: Purpose and Origin Appendix D - System Management as an Agile Quality Framework Appendix E - Systems Management to Launch the Next Era of Quality
1. Introducing System Management 2. Systems, Processes, and Projects - and their Role in Managing Work 3. Starting your System Map 4. Defining Principal Activity Groups 5. Defining Influencing Factors 6. Defining Metrics and Indicators for your System Map 7. Application of the System Management Standard 8. The Overlap of System and Process Management 9. The Overlap of System and Project Management 10. The Overlap of Systems and Frameworks 11. Wicked Problems, Logos, and the Future of System Science Appendix A - Template for System Mapping Appendix B - Lexicon of Key Terms Appendix C - Auditable Quality Standards: Purpose and Origin Appendix D - System Management as an Agile Quality Framework Appendix E - Systems Management to Launch the Next Era of Quality
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