Raman Bedi, Andrew Munro, Mark Keane

Leadership Skills for Dental Professionals (eBook, ePUB)

Begin Well to Finish Well

• Format: ePub

Produktbeschreibung

Leadership Skills for Dental Professionals Equips all members of the dental team with the key leadership skills for professional and personal life Leadership Skills for Dental Practitioners: Begin Well to Finish Well is an authoritative guide to better leadership in dentistry. Designed to prepare every member of the dental team for the leadership tasks and challenges they will face in general practice, this comprehensive resource helps the reader to develop skills not explicitly taught in traditional dental education. The book's content has arisen from the Senior Dental Leadership programme which is a public private partnership between the Global Child Dental Fund charity, King's College London, Harvard School of Dental Medicine, Henry Schein and Colgate Palmolive. Throughout the book, practical advice is provided on fourteen capabilities for a balanced and credible leadership approach to application within a clinical context. Topics include: * how to influence to have impact * teamwork and collaboration * credibility: how to gain it and lose it * values for leadership practice and business ethics * dealing with difficult people and managing conflict * body language: fiction and facts Leadership Skills for Dental Practitioners: Begin Well to Finish Well is a much-needed guide for every member of the dental team.

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 144
• Erscheinungstermin: 5. August 2022
• Englisch
• ISBN-13: 9781119870111
• Artikelnr.: 65464124

Autorenporträt

Raman Bedi, BDS, MSc, DDS, hon DSc, DHL, FDSRCS (Edin), FDRCS (Eng), FFGDP, hon FDSRCS (Glas), hon FFPH is Emeritus Professor at King's College London in England, UK and Honorary Chair at University of Western Cape in Cape Town, South Africa. He was the former Chief Dental Officer of England, UK. Andrew Munro, MA, C Psychol, AFBPS is Director at Envisia Learning in Cambourne, England, UK. Mark Keane, MA, PPABP is Director at Favorly in Scotland, UK.

Inhaltsangabe

Preface xiv

Testimonials xv

About the Authors xviii

Acknowledgements xx

Introduction 1

1 Credibility to Make a Good Start 2

Overview 2

Think 3

1.1 It Is Based on Others' Perceptions 3

1.2 Our Credibility as Leaders Requires Followers 3

1.3 Credibility Is Better Built by Actions Rather Than Words 3

1.4 First Impressions Count, so Project Well 4

1.5 First Impressions: Tactics 4

1.6 Credibility Is Fragile 5

Do 5

1.7 Assess the Credibility of Your Key Contacts 5

1.8 Conduct a Personal Audit to Ask: What Will Help or Hinder My Personal Credibility as a Future Leader? 6

1.9 Build the Charisma Factor 6

In a Nutshell: Credibility to Make a Good Start 7

2 Managing Difficult People 8

Overview 9

Think 9

2.1 Difficult People We Encounter 9

2.2 Dealing with Underperformers: We Have to Talk 10

2.2.1 Before the Conversation 11

2.2.2 Find a Private Place 11

2.2.3 Steps in the Conversation 11

2.3 Confronting the Difficult: Dos and Don'ts 12

2.3.1 The Dos of Confrontation 12

2.3.2 And the Don'ts of Confrontation 13

2.4 Dealing with Aggressive Encounters 13

2.5 Avoiding Others' Manipulative Behaviour 14

2.6 Flattery: Nice to Get but Dangerous to Believe 14

2.7 Sarcasm 15

2.7.1 Sarcasm as Bad Behaviour 15

2.7.2 Choose a Strategy to Address the Sarcasm 16

2.8 Arguments to Win and Lose with Difficult People 16

2.8.1 Avoid Arguments You Can't Win 16

2.8.2 Remember Your Goal 16

2.8.3 Fight Fair 17

2.8.4 Defend a Weak Position 17

2.9 Disagreement Does Not Have to Be Disagreeable 18

2.9.1 Dangers of Complete Agreement 18

2.9.2 Encourage Debate 18

2.9.3 Value Differences 18

2.9.4 Strategies for Disagreeing and Remaining on Good Terms 18

2.10 Conflict Management and Achieving Win-Win 19

2.10.1 Conflict Is Inevitable 19

2.10.2 Face Up to Conflict Sooner Rather Than Later 19

2.10.3 Listen to Be Listened To 20

2.10.4 Avoid Showdowns 20

2.10.5 Know When to Give In Gracefully 20

2.11 Avoiding the Questions You Don't Want to Answer 20

Do 21

2.12 Difficult People and What They Might Say about You 21

In a Nutshell: Managing Difficult People 21

3 Focus on Your Priorities 22

Overview 22

Think 23

3.1 Five Things to Think about Concerning Strategy, Planning, and Priorities 23

3.1.1 Work Backwards to Avoid Indiana Jones's Bad Strategic Move 23

3.1.2 First Things First: Create Urgency for Importance 24

3.1.3 The Law of Sunk Costs 25

3.1.4 Avoid the Sweet Spot 26

3.1.5 Manage the Dream and Make the Finish Line Nearer 26

Do 27

3.2 The Future World 27

3.3 The Vision Test 28

3.4 Log Your Time to Check Your Productivity 28

In a Nutshell: Direction to Focus Priorities 29

4 Values for Leadership Practice 31

Overview 31

Think 32

4.1 Words That Indicate There May Be a Problem 32

4.2 Four Simple Tests 33

4.3 A Personal Code of Ethics 33

4.4 Ego: Our Best Friend and Worst Enemy 34

4.5 Avoiding the Stupid Stuff 35

4.6 Preference Isn't Principle 35

Do 35

4.7 Know Why You Believe What You Do 35

4.8 Key Figures in Your Life 36

4.9 A Prin

Rezensionen

Exceptionally well written, organized and presented, "Leadership Skills for Dental Practitioners: Begin Well to Finish Well" is a comprehensive and much-needed 'real world practical' guide for every member of the dental team...highly recommended as an essential, core addition to personal, professional, and dental school library collections and supplemental dentistry curriculum studies lists.
Wisconsin Bookwatch 18:1, January 2023, Midwest Book Reviews

This book equips all members of the dental team with leadership skills for professional and personal life and will help develop vital competences that will complement clinical skills. Designed to prepare every member of the dental team for the leadership tasks and challenges they will face in general practice, this resource helps the reader to develop skills not explicitly taught in traditional dental education.
- Peter Folly, British Dental Association, Published in BDJ Student (Sept 22)