A. F. Al-Assaf (ed.)The Textbook of Total Quality in Healthcare
Herausgeber: Al-Assaf, A F; Schmele, June
PART I: HISTORY AND OVERVIEW
1. Introduction and Historical Background-A.F. Al-Assaf
2. The United States Healthcare System and Quality of Care-A. Meadors
PART II: PRINCIPLES, TOOLS, AND TECHNIQUES OF TOTAL QUALITY
3. Principles of Total Quality in Healthcare Organizations-A.F. Al-Assaf
Sounding Board: Continuous Improvement as an Ideal in Health Care-D.
Berwick
The Case for Using Industrial Quality Management Science in Health Care
Organizations-G. Laffel and D. Blumenthal
Total Quality Management for Physicians: Translating the New Paradigm-M.
Merry
Organizationwide Quality Improvement in Health Care-P. Batalden
Articles Misconstrue Joint Commission's Position on Quality Improvement-D.
O' Leary
A New Look for Quality in Home Care-D. Peters
4. The Implementation of Total Quality-
R. Baird, S. Cadenhead, J. Schmele
How to Start a Direct Patient Care Team-J. McEachern, L. Schiff, and O.
Cogan
5. Data Management for Total Quality-A.F. Al-Assaf
PART III: TOTAL QUALITY ENVIRONMENT
6. Cost and Healthcare Quality-A.F. Al-Assaf
Accounting for the Costs of Quality-J. Suver, B. Neumann, and K. Boles
7. The Law, Ethics, and Total Quality-C. Hamilton
8. Total Quality and Management Philosophies-K. Curtis
PART IV: STRATEGIC DIRECTIONS
9. Integration of Total Quality and Quality Assurance-B. Tindill and D.
Stewart
10. Outcome Management and TQ-A.F. Al-Assaf
11. Research and Total Quality-J. Schmele
PART V: CASE STUDY
12. Total Quality within the VA Healthcare System: A Case Study-S. Gentling
and J. Morrison
Annotated Bibliography-D. Stewart
Index
