This text reveals what companies can do behind the scenes to deliver truly exceptional customer service. By revealing the "hidden systems" that can turn customer service from bland to unforgettable, the book reveals the secrets to creating stronger bottom line results - and thrilled customers.
This text reveals what companies can do behind the scenes to deliver truly exceptional customer service. By revealing the "hidden systems" that can turn customer service from bland to unforgettable, the book reveals the secrets to creating stronger bottom line results - and thrilled customers.
John R. DiJulius III (Cleveland, OH) is the founder of John Robert's Hair Salons, which won the Ernst Young Entrepreneur of the Year Award in 1999. He is President of Minding Your Business, a business consulting firm specializing in customer service and marketing. For more information about he author visit his website www.secretservicesystems.com.
Inhaltsangabe
"Chapter 1: The John Robert's Story
Chapter 2: Secret Service Systems
Chapter 3: Secret Service at Work
Chapter 4: Your Front Line Is Your Bottom Line
Chapter 5: What Are We Really Selling?
Chapter 6: Drill for Oil in Your Own Backyard
Chapter 7: Create Passionate Team Members
Chapter 8: An Opportunity To Be a Hero
Chapter 9: Enhancing the Quality of Lives Around Us
Chapter 10: E-nough"
"Chapter 1: The John Robert's Story
Chapter 2: Secret Service Systems
Chapter 3: Secret Service at Work
Chapter 4: Your Front Line Is Your Bottom Line
Chapter 5: What Are We Really Selling?
Chapter 6: Drill for Oil in Your Own Backyard
Chapter 7: Create Passionate Team Members
Chapter 8: An Opportunity To Be a Hero
Chapter 9: Enhancing the Quality of Lives Around Us
