19,99 €
inkl. MwSt.

Versandfertig in 1-2 Wochen
payback
10 °P sammeln
  • Broschiertes Buch

This text reveals what companies can do behind the scenes to deliver truly exceptional customer service. By revealing the "hidden systems" that can turn customer service from bland to unforgettable, the book reveals the secrets to creating stronger bottom line results - and thrilled customers.

Produktbeschreibung
This text reveals what companies can do behind the scenes to deliver truly exceptional customer service. By revealing the "hidden systems" that can turn customer service from bland to unforgettable, the book reveals the secrets to creating stronger bottom line results - and thrilled customers.
Autorenporträt
John R. DiJulius III (Cleveland, OH) is the founder of John Robert's Hair Salons, which won the Ernst & Young Entrepreneur of the Year Award in 1999. He is President of Minding Your Business, a business consulting firm specializing in customer service and marketing. For more information about he author visit his website www.secretservicesystems.com.