Meryl Runion

Perfect Phrases for Managers and Supervisors

Hundreds of Ready-To-Use Phrases for Overcoming Any Management Situation

• Broschiertes Buch

Produktbeschreibung

An updated and revised edition of one of our bestselling books in the series. Perfect Phrases for Managers and Supervisors helps readers do everything from setting a tone of mutual trust to conducting interviews and performance reviews to disciplining problem employees.

Produktdetails

• Verlag: McGraw-Hill Professional
• 2nd Ed.
• Seitenzahl: 208
• Erscheinungstermin: 9. Juli 2010
• Englisch
• Abmessung: 205mm x 128mm x 14mm
• Gewicht: 213g
• ISBN-13: 9780071742313
• ISBN-10: 007174231X
• Artikelnr.: 29984631

Autorenporträt

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Inhaltsangabe

Introduction: How Perfect Phrases Help You Manage More Effectively The Challenge of the Accidental Manager Why Perfect Phrases? The Importance of Managing Your Words The Value of Scripting How to Use This Book Chapter 1. The Principles That Make PowerPhrases Perfect Phrases The Rules of Responsible Communication The Rules of Responsible Communication in Full PowerPhrases: The Perfect Phrases to Use for Responsible Communication Chapter 2. Put Your Best Foot Forward: Perfect Phrases to Establish Your New Role Perfect Phrases to Address Former Peers Who Are Now Your Employees Perfect Phrases to Address Friends Who Are Now Your Employees Perfect Phrases to Address Employees Who Wanted the Promotion You Got Perfect Phrases to Address the Acting Supervisor You Are Replacing Perfect Phrases to Set the Tone Perfect Phrases for Your Initial Employee Meetings Perfect Phrases to Handle Questions You Can't Answer Perfect Phrases to Establish Yourself with Your Boss Perfect Phrases for Handling Employees Who Think They Are in Charge Perfect Phrases to Introduce Hands-on Involvement Perfect Phrases to Announce Changes Gracefully Perfect Phrases to Handle Resistance to Change Perfect Phrases to Support a Change You Don't Agree With Chapter 3 Perfect Phrases to Create a Mission-, Vision-, and Values-Based Team Perfect Phrases to Establish Mission Perfect Phrases to Establish Vision Perfect Phrases to Establish Values Perfect Phrases to Make the Mission, Vision, and Values Real Chapter 4. Perfect Phrases to Foster an Open Communication Culture Perfect Phrases to Ensure That You Are Kept in the Loop Perfect Phrases to Encourage Feedback Perfect Phrases to Encourage Questions on Policies and Directives Perfect Phrases to Get a Quiet Employee to Open Up Perfect Phrases to Encourage Employees to Communicate Directly and Effectively with Each Other Perfect Phrases to Encourage Employees to Admit Mistakes Perfect Phrases to Promote Diversity Perfect Phrases to Encourage Employees to Resolve Conflict Perfect Phrases to Invite Feedback About Your Performance as Manager Chapter 5. Perfect Phrases to Ace the Interview You Conduct Perfect Phrases to Learn Facts and Personal Information Perfect Phrases to Learn Work Styles and Preferences Perfect Phrases to Learn Work Expectations Perfect Phrases to Learn Work Perceptions Perfect Situation-Specific Questions Perfect Phrases to Learn Interpersonal Skills Perfect Phrases to Determine Self-Directedness and Personal Motivation Perfect Phrases to Determine Leadership Qualities Perfect Phrases to Determine Experience Perfect Phrases to Determine Education and Training Perfect Phrases to Determine Career Goals Perfect Phrases to Determine Self-Assessment Perfect Phrases to Determine Creativity Perfect Phrases to Determine Decisiveness Perfect Phrases to Determine Motivation Perfect Phrases to Determine Work Standards Perfect Phrases to Determine Presentation Skills Perfect Phrases to Determine Written Communication Skills Perfect Phrases to Determine Flexibility Perfect Phrases to Determine Stress Tolerance Perfect Multipurpose Interview Sentence Stems Chapter 6. Perfect Phrases for Orientation Perfect Phrases to Greet and Welcome Perfect Phrases to Create Safety and Reassure the New Employee Perfect Phrases to Introduce the New Employee to the Company Perfect Phrases to Reinforce Disciplinary Policies Perfect Phrases to Get the New Employee Started Perfect Phrases to Establish Feedback Perfect Phrases to Introduce the New Employee to the Culture Chapter 7. Perfect Phrases for Delegation Perfect Phrases to Encourage Buy-in Perfect Phrases to Express the Benefit of an Assignment Perfect Phrases to Ensure Clarity in Delegation Perfect Phrases to Ensure Understanding of an Assignment Perfect Phrases to Elicit Input During Delegation Perfect Phrases to Make Sure a Task Is Accepted Perfect Phrases to Eliminate Reverse Delegation Perfect Phra