In this original and highly useful resource, Colin Rule-a pioneer in the field of online dispute resolution (ODR)-shows how ODR can be used to resolve conflicts which inevitably arise both online and offline in business and commerce. Based on exclusive research and up-to-date best practices, Online Dispute Resolution for Business presents expert advice on how ODR can save time and money, offering timely suggestions and proven approaches for resolving business related conflicts online.
In this original and highly useful resource, Colin Rule-a pioneer in the field of online dispute resolution (ODR)-shows how ODR can be used to resolve conflicts which inevitably arise both online and offline in business and commerce. Based on exclusive research and up-to-date best practices, Online Dispute Resolution for Business presents expert advice on how ODR can save time and money, offering timely suggestions and proven approaches for resolving business related conflicts online.
Colin Rule-- mediator, trainer, consultant, and author-- is a senior associate at Raab Associates and director of its Online Public Disputes project (www.publicdisputes.org). He co-founded Online Resolution, one of the first ODR providers, and served as its CEO and president. He is currently the co-chair of the online section of the Association for Conflict Resolution (ACR) and a fellow at the Center for Information Technology and Dispute Resolution at the University of Massachusetts, Amherst. He writes the online conflict resolution column in ACResolution Magazine and serves as editor of ODRNews.com.
Inhaltsangabe
Preface. Introduction. Part I: What Is ODR? 1. Overview. 2. How ODR Works. 3. Advantages of ODR. Part II: ODR and Business. 4. ODR: Essential to E-Commerce. 5. Providing Online Redress: ODR and B2C E-Commerce. 6. A Well-Lighted Place: ODR and B2B E-Commerce. 7. Maximizing Efficiency:How ODR Can Help the Insurance Industry. 8. ODR and Employment: Resolving Workplace Disputes Online. 9. Electronic Democracy: ODR and Government. 10. Confidentiality and Privacy:Health Care and Finance. 11. Building a Global Justice System: ODR and Transboundary Disputes. 12. Other Applications of ODR. Part III: Designing Effective ODR for Business: Envisioning the Fourth Party. 13. Key Considerations: Designing ODR for People, Not Machines. 14. Designing the Platform: Technology. 15. Defining the Process: Setting Standards of Practice. 16. Frequently Asked Questions (FAQs). 17. Conclusion. Appendix. Notes. Suggested Reading. Index. About the Author.
Preface. Introduction. Part I: What Is ODR? 1. Overview. 2. How ODR Works. 3. Advantages of ODR. Part II: ODR and Business. 4. ODR: Essential to E-Commerce. 5. Providing Online Redress: ODR and B2C E-Commerce. 6. A Well-Lighted Place: ODR and B2B E-Commerce. 7. Maximizing Efficiency:How ODR Can Help the Insurance Industry. 8. ODR and Employment: Resolving Workplace Disputes Online. 9. Electronic Democracy: ODR and Government. 10. Confidentiality and Privacy:Health Care and Finance. 11. Building a Global Justice System: ODR and Transboundary Disputes. 12. Other Applications of ODR. Part III: Designing Effective ODR for Business: Envisioning the Fourth Party. 13. Key Considerations: Designing ODR for People, Not Machines. 14. Designing the Platform: Technology. 15. Defining the Process: Setting Standards of Practice. 16. Frequently Asked Questions (FAQs). 17. Conclusion. Appendix. Notes. Suggested Reading. Index. About the Author.
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