Understand how to embed a coherent and collaborative approach to conflict management and prevention in the workplace with this practical guide for HR professionals.
Understand how to embed a coherent and collaborative approach to conflict management and prevention in the workplace with this practical guide for HR professionals.
David Liddle is the CEO of the TCM Group and president of the People and Culture Association. David is a recognized leader in the areas of conflict resolution, cultural change, and transformational leadership. For over twenty years, David Liddle and his team have been delivering award winning conflict resolution, leadership development, and cultural change programmes for organizations across the globe. Based in London, UK, in 2021 he was named as one of the Most Influential HR Thinkers by HR Magazine and has been featured on the Thinkers50 Radar for 2022.
Inhaltsangabe
Chapter 00: Introduction; Section ONE: Putting conflict into context; Chapter 01: What's wrong with contemporary conflict management and what to do about it; Chapter 02: The lifecycle of a conflict How and why conflicts escalate; Chapter 03: The causes and the sources of conflict at work; Chapter 04: Managing conflict An employment law perspective; Section TWO: A practical guide to managing conflict; Chapter 05: Measuring the costs of conflict and the impact of a toxic culture; Chapter 06: The psychology of conflict and conflict management; Chapter 07: Routes to resolution Introducing the resolution spectrum; Chapter 08: Developing a resolution framework to resolve conflicts and concerns at work; Chapter 09: How to resolve a toxic workplace culture; Chapter 10: Mediation An in depth analysis of its many benefits and applications; Chapter 11: How to develop an internal mediation scheme; Chapter 12: Total conflict management A whole system approach for managing conflict; Section THREE: Resolution resources; Chapter 13: A quick conflict health check; Chapter 14: Glossary;
Chapter 00: Introduction; Section ONE: Putting conflict into context; Chapter 01: What's wrong with contemporary conflict management and what to do about it; Chapter 02: The lifecycle of a conflict How and why conflicts escalate; Chapter 03: The causes and the sources of conflict at work; Chapter 04: Managing conflict An employment law perspective; Section TWO: A practical guide to managing conflict; Chapter 05: Measuring the costs of conflict and the impact of a toxic culture; Chapter 06: The psychology of conflict and conflict management; Chapter 07: Routes to resolution Introducing the resolution spectrum; Chapter 08: Developing a resolution framework to resolve conflicts and concerns at work; Chapter 09: How to resolve a toxic workplace culture; Chapter 10: Mediation An in depth analysis of its many benefits and applications; Chapter 11: How to develop an internal mediation scheme; Chapter 12: Total conflict management A whole system approach for managing conflict; Section THREE: Resolution resources; Chapter 13: A quick conflict health check; Chapter 14: Glossary;
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