Chapter 1 Leading and Managing in the Public Sector; Chapter 2 Introducing
Our Leader-Managers; Chapter 3 Picking and Motivating Your People; Chapter
4 Walking Around ... Listening ... Learning; Chapter 5 Fostering
Collaboration and Support; Chapter 6 Building Effective Organizations;
Chapter 7 Communicating With the Public; Chapter 8 Demonstrating Character
and Integrity; Chapter 9 Conclusion; Part 1 Interview Transcripts; Chapter
10 Kimberly Belshé Secretary, California Health and Human Services Agency
Interviewed by Michael Dukakis March 26, 2008 Sacramento, California;
Chapter 11 John B. Catoe Jr. General Manager, Washington Metropolitan Area
Transit Authority Interviewed by Michael Dukakis June 12, 2007 Washington,
DC; Chapter 12 Thomas W. Payzant Former Superintendent, Boston Public
Schools Interviewed by Michael Dukakis and John Portz June 5, 2007
Cambridge, Massachusetts; Chapter 13 Federico Fabian Peña Former Mayor of
Denver and Secretary of U.S. Departments of Transportation and Energy
Interviewed by Michael Dukakis July 18, 2009 Denver, Colorado; Chapter 14
Mary E. Peters U.S. Secretary of Transportation Interviewed by Michael
Dukakis and John Portz November 9, 2008 Washington, DC; Chapter 15 Jean
Hoefer Toal Chief Justice, South Carolina Supreme Court Interviewed by
Michael Dukakis and John Portz August 28, 2007 Columbia, South Carolina;
Chapter 16 Bernard E. Trainor Lieutenant General, U.S. Marine Corps,
Retired Interviewed by Michael Dukakis and John Portz November 9, 2008
Potomac Falls, Virginia;
