Paula Beesley is a Senior Lecturer in Social Work at Leeds Beckett University, with interests in communication skill development and practice placements. She holds the Practice Teacher Award, and has been a practice teacher for 20 years both as a child protection social worker and as an independent off-site practice educator working with a wide range of placements and students. She is currently undertaking a PhD into communication in social work student supervision on placement.
Chapter 1: Reflection and Emotional Intelligence
Chapter 2: Initial Engagement
Chapter 3: Listening
Chapter 4: Clarification
Chapter 5: Empathy
Chapter 6: Challenging: Holding Sensitive Conversations
Chapter 7: Working with Resistance
Chapter 8: Barriers to Effective Communication
Chapter 9: Remote Communication
Chapter 10: Case Recording and Assessments
Chapter 11: Inter-Professional Communication
Chapter 12: Managing Endings
