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"Baker has written a practical, procedure-oriented book with the purpose of helping individuals identify the causes of failure of performance appraisal systems in order to improve their design and operation. To do this, he describes procedures useful for identifying discrepancies in a performance appraisal system, determining if the system is being effectively implemented, and assessing whether the desired objectives are being achieved. . . . In general I would agree that Baker has met his goals, and his book will be useful to practitioners if they are interested in understandig what they should be doing to conduct effective performance appraisals. . . . an organized, generally well-written book on the performance appraisal process." Personnel Psychology