Case Studies in Public Services Management
Alan LawtonDavid Mckevitt
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Case Studies in Public Services Management

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Case Studies in Public Services Management examines key issues such as managing networks, measuring performance, changing culture, implementing strategy and strategic change. In addressing the key contemporary issues in public services management the cases cover a range of functions including education, health, community care, welfare benefits and policing. This important resource for students of public services management draws upon the comparative methods and examines the issue within a European context. Drawing upon their experiences as case study authors for the Open University Business Sc...