Handbook of Public Services Management
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Highly successful in hardback and now available in paperback, the Handbook of Public Services Management brings together twenty leading contributors to cover all the key issues affecting public services management. It is organized in a practical way to help students and professionals approach strategic issues such as: * Managing relationships with the external environment, including regulatory and financial bodies and coping with the issues of privatization and competitive tendering. * Evaluating the performance of public services and distinguishing criteria for doing so. * Developing staff…mehr

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Produktbeschreibung
Highly successful in hardback and now available in paperback, the Handbook of Public Services Management brings together twenty leading contributors to cover all the key issues affecting public services management. It is organized in a practical way to help students and professionals approach strategic issues such as: * Managing relationships with the external environment, including regulatory and financial bodies and coping with the issues of privatization and competitive tendering. * Evaluating the performance of public services and distinguishing criteria for doing so. * Developing staff and controling professionally qualified staff. * Allocating and accounting for the use of resources, including information technology.
Autorenporträt
Christopher Pollitt has worked as a Whitehall civil servant, an academic and a consultant to many public service organizations. He is currently Professor of Government at Brunel University and Director of the Centre for Evaluation of Public Policy and Practice (CEPP). Stephen Harrison has had a varied management career in the public and private sectors. Since 1978 he has taught at the University of Leeds' Nuffield Institute for Health, specializing in the politics of health and social services at both governmental and organizational levels.