7 Principles of Conflict Resolution is the go-to resource for conflict and dispute resolution, whether youâ re new to the subject or an experienced practitioner.
7 Principles of Conflict Resolution is the go-to resource for conflict and dispute resolution, whether youâ re new to the subject or an experienced practitioner.
Louisa Weinstein is Founder and Director of The Conflict Resolution Centre and a leading expert in conflict resolution and mediation. Louisa is an experienced mediation and trainer having practiced since 2004. She has carried out extensive mediations covering property, construction, corporate-commercial, shareholder disputes, media with a range of corporate, public sector and high profile clients. She is also a regular contributor to the Civil Mediation Council having also spoken at the Annual Conference this year.
Inhaltsangabe
* PART 1 THE THEORY: UNDERSTANDING CONFLICT RESOLUTION * 1 What you need to know about conflict * 2 The language of early conflict resolution * 3 Mediation: What it is and why it works * PART 2 THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION * 4 Principle 1: Acknowledge the conflict * 5 Principle 2: Take control of your response * 6 Principle 3: Apply the resolution framework for difficult conversations (Stage 1) * 7 Principle 3: Apply the resolution framework for difficult conversations (Stage 2) * 8 Principle 4: Manage the resolution – the soft mediation assignment * 9 Principle 5: Build a culture of early conflict resolution * 10 Principle 6: Walk the walk – using conflict resolution tools in everyday life * 11 Principle 7: Engage the safety net – what to do when informal conflict resolution doesn’t work * PART 3 MAKING A SUCCESS OF CIVIL, COMMERCIAL OR EMPLOYMENT MEDIATION * 12 Getting the mediation process off the ground * 13 Preparing for mediation * 14 Becoming a mediator * APPENDICES * Appendix 1: Employee questionnaire * Appendix 2: Director/team lead questionnaire * Appendix 3: Head of legal/HR/finance questionnaire * Appendix 4: Client/stakeholder questionnaire
* PART 1 THE THEORY: UNDERSTANDING CONFLICT RESOLUTION * 1 What you need to know about conflict * 2 The language of early conflict resolution * 3 Mediation: What it is and why it works * PART 2 THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION * 4 Principle 1: Acknowledge the conflict * 5 Principle 2: Take control of your response * 6 Principle 3: Apply the resolution framework for difficult conversations (Stage 1) * 7 Principle 3: Apply the resolution framework for difficult conversations (Stage 2) * 8 Principle 4: Manage the resolution – the soft mediation assignment * 9 Principle 5: Build a culture of early conflict resolution * 10 Principle 6: Walk the walk – using conflict resolution tools in everyday life * 11 Principle 7: Engage the safety net – what to do when informal conflict resolution doesn’t work * PART 3 MAKING A SUCCESS OF CIVIL, COMMERCIAL OR EMPLOYMENT MEDIATION * 12 Getting the mediation process off the ground * 13 Preparing for mediation * 14 Becoming a mediator * APPENDICES * Appendix 1: Employee questionnaire * Appendix 2: Director/team lead questionnaire * Appendix 3: Head of legal/HR/finance questionnaire * Appendix 4: Client/stakeholder questionnaire
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