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Inhaltsangabe

Introduction.- Business Process Quality.- Terms and Definitions.- Business Process Quality.- Quality Modeling within Business Process Models.- Aligning Business Process Design and Information System Design.- Foundations and Definitions.- The Order Picking Process and Involved Information System.- Mutual Performance Impact between Business Processes and Information Systems.- Predicting the Mutual Performance Impact between Business Processes and Information Systems.- Extending Palladio by Business Process Simulation Concepts to Enable an Integrated Simulation.- Validation.- Conclusion.- Summary and Future Work.