Social Network Analysis and Public Higher Education Institutions - Robinson-Neal, Andree
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  • Broschiertes Buch

In business, educational, and other organizations, team members often connect with one another in informal groups in order to fill certain needs (Accel-Team, 2006). Such needs include the ability to connect with others who share worldviews, opinions, or beliefs. When social network analysis (SNA) or concept mapping is used to examine interpersonal interactions in higher education institutions, administrators can learn about the informal relationships between the people in their departments and how those relationships affect workflow and customer service. For the purpose of this study, beliefs…mehr

Produktbeschreibung
In business, educational, and other organizations, team members often connect with one another in informal groups in order to fill certain needs (Accel-Team, 2006). Such needs include the ability to connect with others who share worldviews, opinions, or beliefs. When social network analysis (SNA) or concept mapping is used to examine interpersonal interactions in higher education institutions, administrators can learn about the informal relationships between the people in their departments and how those relationships affect workflow and customer service. For the purpose of this study, beliefs can be defined as confidence, faith, or trust. Customer service can be defined as service to students, faculty, and other staff members. The purpose of this research was to assess whether perceived beliefs affect quality of service at public higher education institutions (IHEs). Study resultsindicate that while perceived beliefs influence sociability at IHEs, a more focused qualitativeproject that includes observation and interviews may provide more detailed information about the nature of workplace networks and the influence perceived beliefs have on their formation.
  • Produktdetails
  • Verlag: LAP Lambert Academic Publishing
  • Seitenzahl: 164
  • Erscheinungstermin: 22. Januar 2010
  • Englisch
  • Abmessung: 220mm x 150mm x 10mm
  • Gewicht: 234g
  • ISBN-13: 9783838340630
  • ISBN-10: 3838340639
  • Artikelnr.: 28521338
Autorenporträt
Dr. Robinson-Neal is published in Essays in Education, Online-Heidelberg Journal of Religions on the Internet, International Electronic Journal for Leadership in Learning, Exceptional Parent, and the International Journal of Multicultural Education, and writes on topics related to higher education, social networking, faith, and social justice.