Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Chapter 01: A short course in human relations; Chapter 02: The seven classic difficult types; Chapter 03: Dealing with difficult bosses; Chapter 04: Dealing with difficult colleagues; Chapter 05: Dealing with difficult staff; Chapter 06: Massaging the egotists; Chapter 07: Handling aggressive people; Chapter 08: Deaing with laziness; Chapter 09: Beating the bullies at their own game; Chapter 10: Moaners, groaners and critics; Chapter 11: Perfectionists can be a pain; Chapter 12: Manipulating the manipulators; Chapter 13: Morale, attitude and how was it for you; Chapter 14: Fault finders and nit pickers; Chapter 15: Gossip A bush fire you can do without; Chapter 16: The customer is always right really?; Chapter 17: Complaints: we love them; Chapter 18: e difficut@yourplace; Chapter 19: Social networking; Chapter 20: If things don't change they'll stay the same; Chapter 21: A fast track guide to conflict and how to handle it; Chapter 22: And, finally, finally.
Chapter 01: A short course in human relations; Chapter 02: The seven classic difficult types; Chapter 03: Dealing with difficult bosses; Chapter 04: Dealing with difficult colleagues; Chapter 05: Dealing with difficult staff; Chapter 06: Massaging the egotists; Chapter 07: Handling aggressive people; Chapter 08: Deaing with laziness; Chapter 09: Beating the bullies at their own game; Chapter 10: Moaners, groaners and critics; Chapter 11: Perfectionists can be a pain; Chapter 12: Manipulating the manipulators; Chapter 13: Morale, attitude and how was it for you; Chapter 14: Fault finders and nit pickers; Chapter 15: Gossip A bush fire you can do without; Chapter 16: The customer is always right really?; Chapter 17: Complaints: we love them; Chapter 18: e difficut@yourplace; Chapter 19: Social networking; Chapter 20: If things don't change they'll stay the same; Chapter 21: A fast track guide to conflict and how to handle it; Chapter 22: And, finally, finally.
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