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CIO BEST PRACTICES Enabling Strategic Value with Information Technology SECOND EDITION For anyone who wants to achieve better returns on their IT investments, CIO Best Practices, Second Edition presents the leadership skills and competencies required of a CIO addressing comprehensive enterprise strategic frameworks to fully leverage IT resources. Filled with real-world examples of CIO success stories, the Second Edition explores: CIO leadership responsibilities and opportunities The business impacts of both business and social networking, as well as ways the CIO can leverage the new reality of…mehr
CIO BEST PRACTICES Enabling Strategic Value with Information Technology SECOND EDITION For anyone who wants to achieve better returns on their IT investments, CIO Best Practices, Second Edition presents the leadership skills and competencies required of a CIO addressing comprehensive enterprise strategic frameworks to fully leverage IT resources. Filled with real-world examples of CIO success stories, the Second Edition explores: CIO leadership responsibilities and opportunities The business impacts of both business and social networking, as well as ways the CIO can leverage the new reality of human connectivity on the Internet The increasingly inextricable relationships between customers, employees, and their use of personal information technologies Emerging cultural expectations and standards outside the workplace Current CRM best practices in terms of the relationship between customer preferences and shareholder wealth Enterprise energy utilization and sustainability practices otherwise known as Green IT with all the best practices collected here, in one place Best practices for one of the Internet's newest and most revolutionary technologies: cloud computing and ways it is shaping the new economics of business
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JOE STENZEL has worked as editor in chief of the Journal of Strategic Performance Management and Cost Management, and two Warren, Gorham, and Lamont periodicals since 2000. He has written or co-written four other books for John Wiley & Sons: Essentials of Cost Management, From Cost to Performance Management, CFO Survival Guide, and Lean Accounting.
Preface. About the Contributing Authors. Chapter 1 Freedom with Fences: Robert Stephens Discusses CIO Leadership and IT Innovation. The CIO Leadership Paradox. The Fences. Rules and Innovative Augmentation. The CIO and Enterprise Culture. Radical Transparency. Proactive Risk Practices. The CIO and the Customer. The IT Organization. Notes. Chapter 2 Why Does IT Behave the Way It Does? Making Sense of IT Business Management. Putting the Pieces Together. Changing the Way IT Behaves. Notes. Chapter 3 Cloud Computing and the New Economics of Business. A Combination of Technologies Creates Create Cloud Computing. Some Working Definitions of Cloud Computing. Cloud Computing has Three Component Layers. Implications of the Transition to Cloud Computing. A Business Strategy Based on Agility. Using the Cloud for Business Advantage. Business Applications with the Greatest Potential. Cloud Risk Considerations. Cloud Cost Considerations. Case Study: Selling "Designer Chocolates". Desirable Characteristics of New IT Architecture. Public Clouds Private Clouds and Hybrid Clouds. Issues to Consider When Thinking about Private Clouds. The Cloud is a Platform for Managing Business Processes. Automate Routine Processes Focus People on Handling Exceptions. Four Technologies Enable Responsive Business Processes. Notes. Chapter 4 Leading with Green: Expanding the CIO's Role in Eco-Efficient Information Technology Adoption. What Is Green IT? Who Cares about Green IT? Green IT: A Quickly Maturing Management Discipline. Common Challenges Presented by Green. Role of Public Policy. Role of the CIO. Risks and Common Mistakes to Avoid. Summary. Notes. Chapter 5 Sustainability Technology and Economic Pragmatism: A View into the Future. Sustainability. Globalization Decentralization and Sustainability. Future Opportunities for Improving Global IT Sustainability. Mobility. Ubiquity: Pervasive Computing Ubiquitous Sensors and Ad Hoc Communications. Energy: Smart Buildings Renewables and Campus Sustainability. Physical Security and Information Assurance. Integrating Sustainability into Strategic Planning. The Future Lies before Us. Notes. Chapter 6 How to Measure and Manage Customer Value and Customer Profitability. The Rising Need to Focus on Customers. A Foundation for Customer Portfolio Management. Distinguishing High from Low Economic Customer Value. Measuring Customer Lifetime Value. Balancing Shareholder Value with Customer Value. The CFO and CIO Must Shift Emphasis. Appendix 6A: Activity-Based Costing is a Cost Reassignment Network. Notes. Chapter 7 Evolution of Networks into Networking. Evolution of Networks into Networking: Computational Data Business and Personal. Advances in Computational and Data Networks. Advances in Storage and Data Networks. Business Impacts of Business Networking. Business Impacts of Social Networking. Virtual Worlds: Second Life. Democratization and Socialization of Information. The Wisdom of Crowds? The New Reality. Adapting to the New Reality. Role of IS/IT in Adapting to the New Reality. Notes. About the Editor. Index.
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