This key book takes a critical view of the techniques and approaches available for implementing successful performance improvement initiatives, drawing on extensive real-world case studies and the authors experiences of researching in this area.
This key book takes a critical view of the techniques and approaches available for implementing successful performance improvement initiatives, drawing on extensive real-world case studies and the authors experiences of researching in this area.
Lynne F. Baxter is Senior Lecturer in Management Information Systems at The York Management School. Alasdair MacLeod is an Honorary Research Fellow at Heriot-Watt University.
Inhaltsangabe
1. Introduction Section 1: The Management Role in Performance Improvement 2. Leadership 3. The Relationship between Strategy and Performance Improvement 4. Performance MeasurementSection 2: Improvement as Damage 5. Superficiality 6. Considering the Gender Aspect to Involvement 7. Continuous or 'Big Bang' Improvement: Using the Analogy of the Body Section 3: Repair 8. Repair at an Individual Level 9. Repair at the Level of the Organization: The Contribution of External Frameworks 10. Conclusions
1. Introduction Section 1: The Management Role in Performance Improvement 2. Leadership 3. The Relationship between Strategy and Performance Improvement 4. Performance MeasurementSection 2: Improvement as Damage 5. Superficiality 6. Considering the Gender Aspect to Involvement 7. Continuous or 'Big Bang' Improvement: Using the Analogy of the Body Section 3: Repair 8. Repair at an Individual Level 9. Repair at the Level of the Organization: The Contribution of External Frameworks 10. Conclusions
Rezensionen
"This is a realistic, rigorous and readable account of the issues organisations face in approaching performance improvement. It sheds new light on the improvement process, and deserves a wide readership among consultants, managers, and researchers."
-- Dr. Steve New, Saïd Business School, University of Oxford
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