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The second edition of this book, guides you through a proven, results-based approach to calculating the return on investment (ROI) in training and performance improvement programmes. Jack Phillips has composed user-friendly ROI calculations, plus: ten post-programme data collection methods; ten strategies for determining the amount of improvement that is directly linked to training programmes; and ten techniques for converting both hard and soft data to monetary values. It should be a useful primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives throughout organizations. The book also details implementation issues, provides worksheets and pinpoints non-monetary programme benefits. A case study takes the reader through the ROI process step-by-step.