Mark HorstmanThe Effective Hiring Manager
Sprecher: Horstman, Mark
MARK HORSTMAN is co-founder and managing partner of Manager Tools LLC, a Management Consultancy. His firm produces Manager Tools, the number one business podcast in the world. The company Manager Tools trains or consults to over half of the Fortune 1000 companies. Mark is a graduate of West Point. Following his service, he worked in sales and marketing at Proctor & Gamble, and as a recruiter. He has been training managers and executives for the past 25 years.
Introduction xiSection 1: Principles 11 The First Principle of Effective Hiring--Don't Hire 32 The Second Principle of Effective Hiring--Set Your Bar High 93 The First Principle of Effective Interviewing--Say No 13Section 2: Preparation 194 Behavioral Interviewing and Preparing Your Hiring Criteria 215 Creating Behavioral Interview Questions 316 Behavioral Interview Question Examples 39Section 3: Screening 417 Screening Résumés 438 Screening Social Media 679 Conducting Phone Screens 7310 Having Human Resources Conduct Phone Screens 81Section 4: Conducting Interviews 8511 Video and Telephone Interviews 8712 Effective Final Interview Process 8913 Physical Interview Setup 9714 No Panel Interviews 10115 How to Conduct Technical Interviews 10916 Each Interviewer Uses the Same Set of Questions 11117 The Basic Structure of Each Interview 11718 How to Take Notes 13319 How to Probe Behavioral Interview Answers 139Section 5: Deciding and Offering 14520 Interview Results Capture Meeting (IRCM) 14721 How to Check References 15522 How to Offer 16523 How to Decline 17324 How to Handle Two Viable Candidates 181Section 6: Onboarding 18725 Onboarding New Hires 189Afterword 197Acknowledgments 199About the Author 201Appendix 203Index 217
