Shep Hyken

The Cult of the Customer

Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
Sprecher: Pabon, Timothy Andrés

• MP3-CD

Produktbeschreibung

In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they won't forget. Author Shep Hyken has spent twenty-five years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases--from uncertainty to amazement. By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer--and shows how you can do it too. Hyken's message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.

Produktdetails

• Verlag: Recorded Books, Inc.
• Gesamtlaufzeit: 374 Min.
• Erscheinungstermin: 20. November 2018
• Sprache: Englisch
• ISBN-13: 9798200555956
• Artikelnr.: 61561775

Autorenporträt

Shep Hyken is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service and customer engagement, managing the customer experience, and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal bestselling author.