David Clifford

SIAM/MSI (MP3-Download)

An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management Ungekürzte Lesung. 69 Min.
Sprecher: Williams, Malk

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Produktbeschreibung

In order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit. SIAM/MSI – An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management explains: - the merits of a multi-sourced approach to outsourcing service towers - the benefits of multi-sourcing contracts with service providers for specified towers - how to align multi-sourced services - the challenges of using a multi-sourced model - how to determine the IT operating model (with reference to the international standards ISO 38500, ISO 38501 and ISO 38502) - the different types of service integration models (ISI, ESI and ETSI), and the benefits and challenges of each - aggregating service-level performance - a multi-sourcing RFP approach, taking into account structural, operational and governance requirements.If you're thinking of moving from a single-source to a multi-source outsourcing model, SIAM/MSI – An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management provides the answers to all of your questions.

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Produktdetails

• Verlag: IT Governance Publishing Ltd
• Erscheinungstermin: 18. Oktober 2018
• Sprache: Englisch
• ISBN-13: 9781787780989
• Artikelnr.: 68993533

Autorenporträt

David Clifford is recognised as one of the world’s leading authorities on ISO/IEC 20000. He is a regular speaker at international events managed by organisations such as the itSMF and EXIN. David is the author of the itSMF International endorsed publication, Implementing ISO/IEC 20000 – the roadmap. He assisted the itSMF in establishing their certification scheme for ISO/IEC 20000, now owned by APMG International, including auditing the auditors on their behalf. He has also been the prime consultant supporting the initiation and development of the EXIN service management qualification programme aligned with ISO/IEC 20000. His knowledge, experience and contribution to the service management industry have been formally recognised by the award of the highest credential of ‘Fellow’ within itSMFI’s The priSM Institute®. David is also the global vice-president for priSM®. David has worked in the arena of business, IT applications and ITSM, supporting multi-billion dollar initiatives on a global scale. He is an Executive Consultant at enterprise-DNA Limited, a global consultancy and training company.