Workforce Cross Training (eBook, PDF)

Redaktion: Nembhard, David A.

• Format: PDF

Produktbeschreibung

Many organizations have current or planned programs for cross training employees, yet few concrete guidelines exist for designing these programs effectively. Workforce Cross Training provides an overview of the best practices for workforce cross training, including information on individual and team behavior and performance from a variety of disciplines such as operations management, industrial engineering, and behavioral psychology. This book integrates the history of academic work on cross training with future needs and opportunities. It also presents discussion on the applications of these programs in manufacturing and service industries.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 352
• Erscheinungstermin: 25. April 2007
• Englisch
• ISBN-13: 9781420005349
• Artikelnr.: 53504692

Autorenporträt

David A. Nembhard

Inhaltsangabe

WORKFORCE OPERATIONS. Design and operation of a cross-trained workforce.
Job assignment. Factors affecting cross training performance in serial
production systems. Cross training in production systems with human
learning and forgetting. Valuing workforce cross training flexibility.
CROSS-TRAINED TEAMS. Best practices in cross-trained teams. Team Training
in complex environments. APPLICATIONS OF WORKFORCE CROSS TRAINING.
Workforce cross training in call centers from an operations management
perspective. Partial pooling in tandem lines with cooperation and blocking.
Design of a labor-intensive assembly cell in the clean room of a medical
device manufacturer.