Marty Gage, Spencer Murrell

User Experience Research (eBook, PDF)

Discover What Customers Really Want

• Format: PDF

Produktbeschreibung

The Fuzzy Front End Gets Demystified in This Next-Generation User Research Guide The first phase of the design thinkingprocessis arguably the most crucial, as this is when human insights areleveraged to define value for customers. Yet this so-called "empathize" phase is often deemed optional or isexecuted poorly. This degrades the entire innovation process that follows by permitting preexisting biases andguesswork that make value creation a precarious bet. InUser Experience Research: Discover What Customers Really Want,a human factors psychologist and an industrialdesigner have devised a foolproof first phase that addresses the shortcomings of the design thinking process. Basedon their forty years ofgenerative research experience in multiple industries, this is the definitive guide to userexperience research. This repeatable approach is grounded in six key principles that connects users' desiredemotional states to an actionable articulation of an experience. It also provides guidance on creating idealexperienceframeworks that communicate clearly with all stakeholders, from business leaders to design practitioners. User Experience Research: Discover What Customers Really Want is an indispensable, fully illustrated, step-by-stepmanual for anyone seeking a more predictable pathway to the design of new or improved experiences that userstruly desire and would find valuable.

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 272
• Erscheinungstermin: 5. Mai 2022
• Englisch
• ISBN-13: 9781119884231
• Artikelnr.: 64064553

Autorenporträt

MARTY GAGE & SPENCER MURRELL: Marty, a human factors psychologist and Spencer, an industrial designer, have partnered together over the last thirty years to develop a method to understand people's dreams for the future and translate those insights into actionable and inspirational design criteria. The Ideal Experience method has proven success with Fortune 500 clients in medical products, consumer packaged goods, automotive, consumer electronics, retail, financial services, and business products and services. This book is their legacy to the profession.

Inhaltsangabe

Introduction

The Design Thinking Process 10

The Six Key Principles for 12

Successful User Research 14

How to Use This Book

Making Experiences Actionable 1

A User-Driven Perspective on Design Thinking 18

Defining Value: What People Really Want 20

Ideal Experience Research 22

Choosing a Research Approach 2

Define Your Research Objectives 40

Select a Research Approach 44

Consider the End Deliverable 52

Finding Your Target User 3

Identify Participation Criteria 62

Create a Screener 64

Find Your Participants 68

Having Effective Conversations Conducting Research 4

Formulate Your Questions 76

Create a Discussion Guide 80

Conduct Interviews 84

Capturing Clear Data 5

Structure Your Data 98

Use a Spreadsheet Tool 104

Take Good Notes 106

Describing Experiences With Stimuli 6

Understand the Applications of Collaging 114

Prepare Collage Exercises 118

Conduct Collage Exercises 142

Understanding the Situations of Use 7

Approaches to Contextual Inquiry 160

Know Your Documentation Options 164

Conduct an Efficient & Effective Inquiry 170

Conducting Research 8

Prepare for the Study 182

Finalize Your Setup 184

Solidify the Approach 188

Finding the Big Ideas 9

Code the Data 196

Identify Themes 206

Synthesize Themes 216

Telling the Story of the Future 10

Model Experiences 228

Design Sourcebooks 236

Create Storyboards 244

Appendix 252

Index 260