Dan Roberts

Unleashing the Power of IT (eBook, ePUB)

Bringing People, Business, and Technology Together

• Format: ePub

Produktbeschreibung

Go from the "IT guy" to trusted business partner If you're in IT, quite a lot is expected of you and your team: be technologically advanced, business-minded, customer-focused, and financially astute, all at once. In the face of unforgiving competition, rampant globalization, and demanding customers, business leaders are discovering that it's absolutely essential to have a strong, active partner keeping a firm hand on the decisions and strategies surrounding information technology. Unleashing the Power of IT provides tangible, hard-hitting, real-world strategies, techniques, and approaches that will immediately transform your IT workforce and culture, presenting the new mindset, skill set, and tool set necessary for IT leaders to thrive in today's challenging environment. * Includes new discussion on social media * Offers online access to the IT Skill Builder Competency Assessment Tool * Features top ten lists of tips and techniques, proven frameworks, and practical guidance to help you launch and sustain your IT culture change and professional development initiatives Profiling several world-class organizations that have implemented the principles in this book, Unleashing the Power of IT reveals the best practices to get you on the path to implementation.

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 240
• Erscheinungstermin: 29. Oktober 2013
• Englisch
• ISBN-13: 9781118824528
• Artikelnr.: 39938271

Autorenporträt

DAN ROBERTS is President and CEO of Ouellette & Associates, an IT-specific consulting and professional development firm known globally for developing the "human side" of the IT equation. Roberts is a keynote speaker and panel moderator at corporate and industry events and has published numerous articles on topics relating to transforming IT cultures. Roberts is co-author of Confessions of a Successful CIO, a book that captures the secret sauce of 10 industry leading, "bet-the-farm" CIOs. OUELLETTE & ASSOCIATES CONSULTING, INC. has worked with more than 3,000 IT and shared service organizations since its founding in 1984. The firm works closely with CIOs and IT leadership teams to build the culture and assess and develop the "Core" skills that are necessary for success in today's increasingly complex, always changing, need-for-speed business environment. To learn more, visit www.ouellette-online.com.

Inhaltsangabe

FOREWORD ix PREFACE xiii ACKNOWLEDGMENTS xvii ABOUT THE CONTRIBUTING
AUTHORS xix CHAPTER 1 Creating Your Twenty-First-Century Workforce and
Culture 1 Core Skills for Success 2 Assess Your Core Competencies 3 Who
Will Benefit Most? 4 Getting the Most out of This Book 5 CHAPTER 2
Transforming Your IT Team 7 How to Make This Transition: Learn to Think
Differently 10 Five Critical Success Factors That Enable IT Organizational
Excellence 14 Conclusion 21 CHAPTER 3 Driving Change with Intent 23
Defining Terms 24 The Components of Change 25 Achieving Commitment Is
Essential for Sustaining Change 25 Change Takes a Community 28 Clarity
Precedes Activity 31 Messaging the Change 34 Conclusion 36 CHAPTER 4
Building a Client-Focused IT Culture 39 What Good Service Looks Like 41
Service Skills for a New Mind-Set 43 Strategies for Developing a Service
Mentality 50 Conclusion 53 CHAPTER 5 Evolving into the Role of Consultant
55 What Is the Consultant's Role? 57 Why Do I Need to Become More
Consultative? 59 Learning to Change Hats: The Four Roles of IT 60 How Do I
Become a Consultant? 61 How Difficult Can This Be? 67 Conclusion 68 CHAPTER
6 Negotiating: Getting What You Want without Damaging the Relationship 71
Position versus Interest Negotiations 72 Three Steps and Three Key Factors
74 Applying the Key Factors to the Second Step: Information Exchange 80 The
Final Step: Now Comes the Bargaining 81 Conclusion 82 CHAPTER 7 Sharpening
Your Political Savvy 85 Picturing Yourself as a Political Player 86 IT and
Politics: Historically Strange Bedfellows 87 A Five-Step Process for
Developing Political Awareness 89 Developing Political Skills 92 Conclusion
96 CHAPTER 8 Managing Projects: The Science and the Art 99 The Building
Blocks of Project Management 101 Structuring Projects for Success 104
Developing Plans That Work 105 Managing to Successful Completion 107 The
Four Tenets of the Project Manager's Mind-Set 110 Conclusion 114 CHAPTER 9
Changing Your Requirements-Gathering Mind-Set 117 The What, Not the How 119
The Importance of the Interview 121 Communicating through Pictures 124
Writing a Solid Requirements Document 126 Conclusion 127 CHAPTER 10
Managing the Vendor Relationship 129 Both Sides of the Coin 130 Preparing
for a New Role 131 Getting a Fresh Start 133 The Seven Phases of Managing
Vendor Partnerships 135 Conclusion 145 CHAPTER 11 Marketing IT's Value 147
Market to the IT Department 149 Build Partnerships 151 Differentiate
Yourself 152 Establish Credibility 153 Create Product and Service Awareness
154 Develop a Formal Plan 155 Determine Your Success 156 Conclusion 157
CHAPTER 12 Creating the Social Organization 159 The Social Business
Framework 161 Conclusion 170 CHAPTER 13 O&A Clients in Action: Stories from
the Trenches 173 St. Luke's Health System: Transformation through a Newly
Consultative IT Function 174 Marriott: Success Enhanced through a
Transformed IT-Business Relationship 178 Bowdoin College: Trust in IT
Creates a Culture of Change 182 Conclusion 186 CHAPTER 14 Moving IT up the
Maturity Curve: IT Talent Management 187 Gaining a Core Competency Mind-Set
188 Moving up the IT Maturity Curve 189 Talent Management 2.0 191 A Look at
the Best of the Best 193 Conclusion 195 ACCESS YOUR FREE TRIAL OF IT SKILL
BUILDER 197 BIBLIOGRAPHY 199 INDEX 203