Robert M. Penna
The Nonprofit Outcomes Toolbox (eBook, PDF)
A Complete Guide to Program Effectiveness, Performance Measurement, and Results
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Robert M. Penna
The Nonprofit Outcomes Toolbox (eBook, PDF)
A Complete Guide to Program Effectiveness, Performance Measurement, and Results
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An invaluable guide to the outcome-based tools needed to help nonprofit organizations increase their effectiveness The Nonprofit Outcomes Toolbox identifies stages in the use of outcomes and shows you how to use specific facets of existing outcome models to improve performance and achieve meaningful results. Going beyond the familiar limits of the sector, this volume also illustrates how tools and approaches long in use in the corporate sector can be of great analytical and practical use to nonprofit, philanthropic, and governmental organizations . An outstanding resource for organizational…mehr
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An invaluable guide to the outcome-based tools needed to help nonprofit organizations increase their effectiveness The Nonprofit Outcomes Toolbox identifies stages in the use of outcomes and shows you how to use specific facets of existing outcome models to improve performance and achieve meaningful results. Going beyond the familiar limits of the sector, this volume also illustrates how tools and approaches long in use in the corporate sector can be of great analytical and practical use to nonprofit, philanthropic, and governmental organizations . An outstanding resource for organizational and program leaders interested in improving performance, there is nothing else like this work currently available. * Shows how to identify and set meaningful, sustainable outcomes * Illustrates how to track and manage with outcomes * Offers guidance in assessing capacity, and using outcome-based communications * Features a companion Web site with the tools found in this book Providing the tools and explanations needed to achieve program success, this book is a complete resource for the nonprofit, governmental, or philanthropic professional striving for greater effectiveness in programs or organizations.
Produktdetails
- Produktdetails
- Verlag: John Wiley & Sons
- Seitenzahl: 384
- Erscheinungstermin: 31. März 2011
- Englisch
- ISBN-13: 9781118044445
- Artikelnr.: 38237102
- Verlag: John Wiley & Sons
- Seitenzahl: 384
- Erscheinungstermin: 31. März 2011
- Englisch
- ISBN-13: 9781118044445
- Artikelnr.: 38237102
ROBERT M. PENNA, PHD, is a researcher and consultant, a member of the Charity Navigator Advisory Panel, and one of the nation's foremost experts in comparative outcome models for the nonprofit and governmental sectors.
Image Credits x Foreword xiii How to Use This Book xv Author's Notes xvii Acknowledgments xix Introduction 1 Part One: The Basics Chapter 1: Approaching Outcomes 7 Outcomes: The Third Stage of Management 8 The Problem Approach 10 The Activity Approach 11 The Process Approach 12 The Vision Approach 13 In Summary 15 Chapter 2: The Language of Outcomes 17 Understanding the Language 17 Shifting Perspectives 27 From Funder to Investor 28 From Activity to Results 31 From Service to Change 32 Chapter 3: The Shape of Outcomes 35 The Importance of a Target 35 Characteristics of Well-Defined Outcome Statements 36 Positive Improvement 36 Meaningful 38 Sustainable 39 Bound in Time 42 Bound in Number 43 Narrowly Focused . . . 47 . . . and Doable (with a Stretch!) 48 Measurable 49 Verifiable 54 Chapter 4: Finding Your Outcomes 57 You Get What You Measure 57 Results-Based Accountability (RBA) 62 A Common Outcome Framework 65 Outcomes and Indicators 66 Knowledge/Learning/Attitude 66 Behavior 66 Condition/Status 67 Part Two: Working With Outcomes Chapter 5: Planning with Outcomes 73 Outcome Management Framework 76 Another Approach 84 Chapter 6: The Capacity for Outcomes 93 Another Tool: SEED 116 Chapter 7: Tracking with Outcomes 121 Chapter 8: Learning with Outcomes 135 Data versus Information versus Knowledge 135 Chapter 9: Communicating with Outcomes 155 The Smart Chart 159 Chapter 10: Communicating Our Outcomes 171 Scales and Ladders 174 The Program Results Story 184 Three Core Questions: Audience, Content, and Flow 197 The Story Pyramid 200 Part Three: Advanced Tools Chapter 11: The Power of Six Sigma 211 Chapter 12: Keeping It All in Balance 241 Typical Scorecard 242 The Public Sector Scorecard 243 A Governmental Scorecard 245 A Social Sector Scorecard 246 An OASAS Scorecard 247 Chapter 13: Budgeting with Outcomes 255 Chapter 14: Outcomes in Administration 261 Writing the Results Description 264 Part Four: Other Tools and Perspectives Chapter 15: A Different View of Nonprofits 271 Chapter 16: Thinking about Value 279 Chapter 17: Building Value In 291 Chapter 18: A Few Final Tools . . . 305 Looking for Trouble: FMEA 305 Gone Fishin': A Cause and Effect Analysis 312 TRIZ: Considering the Contradictions 316 One Final Tool: Process Management 319 Process Documentation 320 Process Mapping 324 Value Stream Mapping 326 Conclusion Wrapping It All Up 333 Appendix 335 Notes 338 About The Rensselaerville Institute 346 About Charity Navigator 347 About the Author 348 Index 349
Image Credits.
Foreword.
How to Use This Book.
Author's Notes.
Acknowledgments.
Introduction.
PART ONE: THE BASICS.
Chapter 1: Approaching Outcomes.
Outcomes: The Third Stage of Management.
The Problem Approach.
The Activity Approach.
The Process Approach.
The Vision Approach.
In Summary.
Chapter 2: The Language of Outcomes.
Understanding the Language.
Shifting Perspectives.
From Funder to Investor.
From Activity to Results.
From Service to Change.
Chapter 3: The Shape of Outcomes.
The Importance of a Target.
Characteristics of Well-Defined Outcome Statements.
Positive Improvement.
Meaningful.
Sustainable.
Bound in Time.
Bound in Number.
Narrowly Focused . . .
. . . and Doable (with a Stretch!).
Measurable.
Verifiable.
Chapter 4: Finding Your Outcomes.
You Get What You Measure.
Results-Based Accountability (RBA).
A Common Outcome Framework.
Outcomes and Indicators.
Knowledge/Learning/Attitude.
Behavior.
Condition/Status.
PART TWO: WORKING WITH OUTCOMES.
Chapter 5: Planning with Outcomes.
Outcome Management Framework.
Another Approach.
Chapter 6: The Capacity for Outcomes.
Another Tool: SEED.
Chapter 7: Tracking with Outcomes.
Chapter 8: Learning with Outcomes.
Data versus Information versus Knowledge.
Chapter 9: Communicating with Outcomes.
The Smart Chart.
Chapter 10: Communicating Our Outcomes.
Scales and Ladders.
The Program Results Story.
Three Core Questions: Audience, Content, and Flow.
The Story Pyramid.
PART THREE: ADVANCED TOOLS.
Chapter 11: The Power of Six Sigma.
Chapter 12: Keeping It All in Balance.
Typical Scorecard.
The Public Sector Scorecard.
A Governmental Scorecard.
A Social Sector Scorecard.
An OASAS Scorecard.
Chapter 13: Budgeting with Outcomes.
Chapter 14: Outcomes in Administration.
Writing the Results Description.
PART FOUR: OTHER TOOLS AND PERSPECTIVES.
Chapter 15: A Different View of Nonprofits.
Chapter 16: Thinking about Value.
Chapter 17: Building Value In.
Chapter 18: A Few Final Tools . . .
Looking for Trouble: FMEA.
Gone Fishin': A Cause and Effect Analysis.
TRIZ: Considering the Contradictions.
One Final Tool: Process Management.
Process Documentation.
Process Mapping.
Value Stream Mapping.
CONCLUSION.
Wrapping It All Up.
Appendix.
Notes.
About The Rensselaerville Institute.
About Charity Navigator.
About the Author.
Index.
Foreword.
How to Use This Book.
Author's Notes.
Acknowledgments.
Introduction.
PART ONE: THE BASICS.
Chapter 1: Approaching Outcomes.
Outcomes: The Third Stage of Management.
The Problem Approach.
The Activity Approach.
The Process Approach.
The Vision Approach.
In Summary.
Chapter 2: The Language of Outcomes.
Understanding the Language.
Shifting Perspectives.
From Funder to Investor.
From Activity to Results.
From Service to Change.
Chapter 3: The Shape of Outcomes.
The Importance of a Target.
Characteristics of Well-Defined Outcome Statements.
Positive Improvement.
Meaningful.
Sustainable.
Bound in Time.
Bound in Number.
Narrowly Focused . . .
. . . and Doable (with a Stretch!).
Measurable.
Verifiable.
Chapter 4: Finding Your Outcomes.
You Get What You Measure.
Results-Based Accountability (RBA).
A Common Outcome Framework.
Outcomes and Indicators.
Knowledge/Learning/Attitude.
Behavior.
Condition/Status.
PART TWO: WORKING WITH OUTCOMES.
Chapter 5: Planning with Outcomes.
Outcome Management Framework.
Another Approach.
Chapter 6: The Capacity for Outcomes.
Another Tool: SEED.
Chapter 7: Tracking with Outcomes.
Chapter 8: Learning with Outcomes.
Data versus Information versus Knowledge.
Chapter 9: Communicating with Outcomes.
The Smart Chart.
Chapter 10: Communicating Our Outcomes.
Scales and Ladders.
The Program Results Story.
Three Core Questions: Audience, Content, and Flow.
The Story Pyramid.
PART THREE: ADVANCED TOOLS.
Chapter 11: The Power of Six Sigma.
Chapter 12: Keeping It All in Balance.
Typical Scorecard.
The Public Sector Scorecard.
A Governmental Scorecard.
A Social Sector Scorecard.
An OASAS Scorecard.
Chapter 13: Budgeting with Outcomes.
Chapter 14: Outcomes in Administration.
Writing the Results Description.
PART FOUR: OTHER TOOLS AND PERSPECTIVES.
Chapter 15: A Different View of Nonprofits.
Chapter 16: Thinking about Value.
Chapter 17: Building Value In.
Chapter 18: A Few Final Tools . . .
Looking for Trouble: FMEA.
Gone Fishin': A Cause and Effect Analysis.
TRIZ: Considering the Contradictions.
One Final Tool: Process Management.
Process Documentation.
Process Mapping.
Value Stream Mapping.
CONCLUSION.
Wrapping It All Up.
Appendix.
Notes.
About The Rensselaerville Institute.
About Charity Navigator.
About the Author.
Index.
Image Credits x Foreword xiii How to Use This Book xv Author's Notes xvii Acknowledgments xix Introduction 1 Part One: The Basics Chapter 1: Approaching Outcomes 7 Outcomes: The Third Stage of Management 8 The Problem Approach 10 The Activity Approach 11 The Process Approach 12 The Vision Approach 13 In Summary 15 Chapter 2: The Language of Outcomes 17 Understanding the Language 17 Shifting Perspectives 27 From Funder to Investor 28 From Activity to Results 31 From Service to Change 32 Chapter 3: The Shape of Outcomes 35 The Importance of a Target 35 Characteristics of Well-Defined Outcome Statements 36 Positive Improvement 36 Meaningful 38 Sustainable 39 Bound in Time 42 Bound in Number 43 Narrowly Focused . . . 47 . . . and Doable (with a Stretch!) 48 Measurable 49 Verifiable 54 Chapter 4: Finding Your Outcomes 57 You Get What You Measure 57 Results-Based Accountability (RBA) 62 A Common Outcome Framework 65 Outcomes and Indicators 66 Knowledge/Learning/Attitude 66 Behavior 66 Condition/Status 67 Part Two: Working With Outcomes Chapter 5: Planning with Outcomes 73 Outcome Management Framework 76 Another Approach 84 Chapter 6: The Capacity for Outcomes 93 Another Tool: SEED 116 Chapter 7: Tracking with Outcomes 121 Chapter 8: Learning with Outcomes 135 Data versus Information versus Knowledge 135 Chapter 9: Communicating with Outcomes 155 The Smart Chart 159 Chapter 10: Communicating Our Outcomes 171 Scales and Ladders 174 The Program Results Story 184 Three Core Questions: Audience, Content, and Flow 197 The Story Pyramid 200 Part Three: Advanced Tools Chapter 11: The Power of Six Sigma 211 Chapter 12: Keeping It All in Balance 241 Typical Scorecard 242 The Public Sector Scorecard 243 A Governmental Scorecard 245 A Social Sector Scorecard 246 An OASAS Scorecard 247 Chapter 13: Budgeting with Outcomes 255 Chapter 14: Outcomes in Administration 261 Writing the Results Description 264 Part Four: Other Tools and Perspectives Chapter 15: A Different View of Nonprofits 271 Chapter 16: Thinking about Value 279 Chapter 17: Building Value In 291 Chapter 18: A Few Final Tools . . . 305 Looking for Trouble: FMEA 305 Gone Fishin': A Cause and Effect Analysis 312 TRIZ: Considering the Contradictions 316 One Final Tool: Process Management 319 Process Documentation 320 Process Mapping 324 Value Stream Mapping 326 Conclusion Wrapping It All Up 333 Appendix 335 Notes 338 About The Rensselaerville Institute 346 About Charity Navigator 347 About the Author 348 Index 349
Image Credits.
Foreword.
How to Use This Book.
Author's Notes.
Acknowledgments.
Introduction.
PART ONE: THE BASICS.
Chapter 1: Approaching Outcomes.
Outcomes: The Third Stage of Management.
The Problem Approach.
The Activity Approach.
The Process Approach.
The Vision Approach.
In Summary.
Chapter 2: The Language of Outcomes.
Understanding the Language.
Shifting Perspectives.
From Funder to Investor.
From Activity to Results.
From Service to Change.
Chapter 3: The Shape of Outcomes.
The Importance of a Target.
Characteristics of Well-Defined Outcome Statements.
Positive Improvement.
Meaningful.
Sustainable.
Bound in Time.
Bound in Number.
Narrowly Focused . . .
. . . and Doable (with a Stretch!).
Measurable.
Verifiable.
Chapter 4: Finding Your Outcomes.
You Get What You Measure.
Results-Based Accountability (RBA).
A Common Outcome Framework.
Outcomes and Indicators.
Knowledge/Learning/Attitude.
Behavior.
Condition/Status.
PART TWO: WORKING WITH OUTCOMES.
Chapter 5: Planning with Outcomes.
Outcome Management Framework.
Another Approach.
Chapter 6: The Capacity for Outcomes.
Another Tool: SEED.
Chapter 7: Tracking with Outcomes.
Chapter 8: Learning with Outcomes.
Data versus Information versus Knowledge.
Chapter 9: Communicating with Outcomes.
The Smart Chart.
Chapter 10: Communicating Our Outcomes.
Scales and Ladders.
The Program Results Story.
Three Core Questions: Audience, Content, and Flow.
The Story Pyramid.
PART THREE: ADVANCED TOOLS.
Chapter 11: The Power of Six Sigma.
Chapter 12: Keeping It All in Balance.
Typical Scorecard.
The Public Sector Scorecard.
A Governmental Scorecard.
A Social Sector Scorecard.
An OASAS Scorecard.
Chapter 13: Budgeting with Outcomes.
Chapter 14: Outcomes in Administration.
Writing the Results Description.
PART FOUR: OTHER TOOLS AND PERSPECTIVES.
Chapter 15: A Different View of Nonprofits.
Chapter 16: Thinking about Value.
Chapter 17: Building Value In.
Chapter 18: A Few Final Tools . . .
Looking for Trouble: FMEA.
Gone Fishin': A Cause and Effect Analysis.
TRIZ: Considering the Contradictions.
One Final Tool: Process Management.
Process Documentation.
Process Mapping.
Value Stream Mapping.
CONCLUSION.
Wrapping It All Up.
Appendix.
Notes.
About The Rensselaerville Institute.
About Charity Navigator.
About the Author.
Index.
Foreword.
How to Use This Book.
Author's Notes.
Acknowledgments.
Introduction.
PART ONE: THE BASICS.
Chapter 1: Approaching Outcomes.
Outcomes: The Third Stage of Management.
The Problem Approach.
The Activity Approach.
The Process Approach.
The Vision Approach.
In Summary.
Chapter 2: The Language of Outcomes.
Understanding the Language.
Shifting Perspectives.
From Funder to Investor.
From Activity to Results.
From Service to Change.
Chapter 3: The Shape of Outcomes.
The Importance of a Target.
Characteristics of Well-Defined Outcome Statements.
Positive Improvement.
Meaningful.
Sustainable.
Bound in Time.
Bound in Number.
Narrowly Focused . . .
. . . and Doable (with a Stretch!).
Measurable.
Verifiable.
Chapter 4: Finding Your Outcomes.
You Get What You Measure.
Results-Based Accountability (RBA).
A Common Outcome Framework.
Outcomes and Indicators.
Knowledge/Learning/Attitude.
Behavior.
Condition/Status.
PART TWO: WORKING WITH OUTCOMES.
Chapter 5: Planning with Outcomes.
Outcome Management Framework.
Another Approach.
Chapter 6: The Capacity for Outcomes.
Another Tool: SEED.
Chapter 7: Tracking with Outcomes.
Chapter 8: Learning with Outcomes.
Data versus Information versus Knowledge.
Chapter 9: Communicating with Outcomes.
The Smart Chart.
Chapter 10: Communicating Our Outcomes.
Scales and Ladders.
The Program Results Story.
Three Core Questions: Audience, Content, and Flow.
The Story Pyramid.
PART THREE: ADVANCED TOOLS.
Chapter 11: The Power of Six Sigma.
Chapter 12: Keeping It All in Balance.
Typical Scorecard.
The Public Sector Scorecard.
A Governmental Scorecard.
A Social Sector Scorecard.
An OASAS Scorecard.
Chapter 13: Budgeting with Outcomes.
Chapter 14: Outcomes in Administration.
Writing the Results Description.
PART FOUR: OTHER TOOLS AND PERSPECTIVES.
Chapter 15: A Different View of Nonprofits.
Chapter 16: Thinking about Value.
Chapter 17: Building Value In.
Chapter 18: A Few Final Tools . . .
Looking for Trouble: FMEA.
Gone Fishin': A Cause and Effect Analysis.
TRIZ: Considering the Contradictions.
One Final Tool: Process Management.
Process Documentation.
Process Mapping.
Value Stream Mapping.
CONCLUSION.
Wrapping It All Up.
Appendix.
Notes.
About The Rensselaerville Institute.
About Charity Navigator.
About the Author.
Index.