eBook, ePUB

The Connected Customer (eBook, ePUB)

The Changing Nature of Consumer and Business Markets

Redaktion: Wuyts, Stefan H. K.; Pieters, F. G. M. (Rik); Gijsbrechts, Els; Dekimpe, Marnik G.
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In today's connected consumer environment, customers are better informed and harder to please, but they also leave a more visible evidence trail in the form of improved databases and customer information. Consumers are increasingly interconnected through various sorts of social networks, a trend that is facilitated by recent advances in electronic media and telecommunication (i.e., MySpace, Facebook, Twitter and Cyworld). Consumers are also increasingly connected with brands and seek to play a more participative role in their relationship with companies, stimulating companies to reconsider how...

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