Dean Lane

The Chief Information Officer's Body of Knowledge (eBook, PDF)

People, Process, and Technology

• Format: PDF

Produktbeschreibung

Down to earth, real answers on how to manage technology--from renowned IT leaders Filled with over thirty contributions from practitioners who handle both the day-to-day and longer term challenges that Information Technology (IT) departments and their parent businesses face, this hands-on, practical IT desk reference is written in lay terms for business people and IT personnel alike. Without jargon and lofty theories, this resource will help you assist your organization in addressing project risks in a global and interconnected world. * Provides guidance on how business people and IT can work together to maximize business value * Insights from more than thirty leading IT experts * Commonsense, rational solutions for issues such as managing outsourcing relationships and operating IT as a business Offering solutions for many of the problems CIOs face, this unique book addresses the Chief Information Officer's role in managing and running IT as a business, so the IT department may become a full strategic partner in the organization's crucial decisions.

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 336
• Erscheinungstermin: 15. August 2011
• Englisch
• ISBN-13: 9781118113783
• Artikelnr.: 37338152

Autorenporträt

Queer, autistic nerd, Jodie Lane reads and writes science fantasy, dark comedy and YA time-travel adventure. She loves finding the quirky and odd in her everyday world, and is passionate about telling authentic stories that make people feel alive.Jodie is an enthusiastic historian, combining her love of travel and adventure with fascinating stories from the past. Brisbane based, she studied a variety of modern history at the University of Queensland.Her travels have taken her all over the world: she has lived and taught English in China and Romania, backpacked through Europe and South America, and holidayed in the Middle East, Central America, South East Asia, New Zealand and South Africa. She speaks basic Spanish as a second language.

Inhaltsangabe

Preface xi Introduction xv Regis McKenna Is the CIO Ready for This New
World? xx PART ONE: PEOPLE Chapter 1: Collaboration and Teamwork 3 Robert
Slepin Signs, Symptoms, and Root Causes 4 Modeling the Way 4 The IT
Leadership Team Is Critical to Success 5 Developing Teaming Skills
throughout IT 7 Recruiting for People Skills 8 Setting Clear Direction 8
Communicating Effectively 10 Summary 11 Chapter 2: Recruiting Best
Practices 13 Walter Bacon Internal Recruiters 15 Networking 16 Partners 17
Selecting a Partner 18 Working Effectively with Your Partner 20 Plan for
Flexibility 22 Envision Your Ideal Team 22 Interpreting Resumes 23
Interviewing 25 Selling Yourself, Your Team, and the Company 27 Checking
Credentials 28 Summary 31 Chapter 3: Career Pathing: Retaining and
Developing Your Best and Brightest 33 Art Klein Introduction: The Challenge
of IT Staffing 33 The Role of the CIO 34 The Career-Pathing Solution Space:
Depth, Breadth, Clarity, and Flexibility 35 Finding Your Place in the
Solution Space 41 Conclusion 43 Chapter 4: Why Provide Professional
Development to IT Professionals? 45 John Moran, PhD Types of Professional
Development 46 Recommendations for the CIO and Other Executives 49
Conclusion 49 Chapter 5: Skill Building for the IT Professional: Training,
Training Plans, and Maintaining Skills 51 Rossella Derickson Developing the
Training Plan 52 Conclusion 57 Chapter 6: Retain Your Talent by Creating a
Fun, Engaging Culture 59 Baron Concors Show Respect 61 Reset Expectations
62 Relate to Your People 62 Remove Hierarchies 63 Recognize 63 Relax 64
Summary 64 Chapter 7: The CIO Career Guide 65 Mark Wayman You're Fired! 65
Help Wanted 66 Representation from an Executive Placement Firm 67 The
Resume--It's Just a Bookmark 69 The Interview--No Second Chance for First
Impressions 71 Closing the Deal--Never Fight over Nickels 72 Career Tips
for CIOs 72 Conclusion 73 PART TWO: PROCESS Chapter 8: Strategic Alignment
77 Tim Campos Framework 78 Building the Strategically Aligned Organization
83 Conclusion 85 Chapter 9: Developing an IT Strategy 87 Mark Egan Overview
88 IT Strategy Methodology 88 Summary 101 Chapter 10: Competitive
Applications of Technology 103 Michael Skaff An Early Pioneer 106
Differentiation in Education 108 Music Making 109 Summary 110 Chapter 11: A
New Paradigm for Managing a Suite of Business Processes Inexpensively 113
Charles Follett and Jeff Goldberg What We Should Be Doing 114 Case
Management 120 Conclusion 122 Chapter 12: Information Technology Portfolio
Management 123 Pamela Vaughan What Is Information Technology Portfolio
Management? 123 Understanding What ITPM Is Not 125 ITPM Process 125 ITPM
Best Practices 127 ITPM Benefits 128 Conclusion 128 Chapter 13: A
Beginner's Guide to the Software Development Life Cycle 129 Stuart Robbins
Case Study: Project X 130 The First Meeting 131 The Experiment 133 The
First Obstacle 133 The Second Obstacle 134 Conclusion 135 Summary 136
Chapter 14: Office of the CIO 137 Makarand Utpat Situation 138 IT Strategy
Creation Process 139 Creating Project Proposals as a Result of Driving an
IT Strategy 140 Recommendations and Current Status 143 Lessons Learned 144
Conclusion 147 Chapter 15: Requirements 149 Allyn McGillicuddy Solution
Requirements Specification 150 Requirements Management Risks 150
Stakeholder Management 151 Quality Requirements 152 Emergence of
Prototyping for New Requirements 152 Dynamic Systems Development
Methodology 156 Managing Requirements with the Unified Development Process
157 Agile Requirements Management 158 Agile Requirements Management:
Iteration 0 161 Feature-Driven Development 162 Requirements Management
Tools 162 Requirements Management Systems 163 Conclusion 163 Chapter 16:
Project Risk Management 165 Sam Chughtai A New Age of Risk Management in a
Global, Interconnected World 165 Why Project Risk Management? 165 Key
Executive Challenges 166 Conclusion 170 Chapter 17: Project Cost Estimation
171 Subbu Murthy Concepts 172 Cost Estimation Tools and Techniques 172 Cost
Estimation Process 174 Summary 175 Chapter 18: Managing Project Quality 177
William (Liam) Durbin Instituting Project Quality 178 Conclusion 185
Chapter 19: Project Reviews 187 Subbu Murthy Concepts 188 Types of Project
Reviews 189 Project Review Process 192 Summary 192 Chapter 20: Compliance
195 Gary Kelly Regulatory Compliance 196 Procedural/Policy Compliance 197
Security 197 Hackers and Outside-the-Network Attacks 200 Summary 202
Chapter 21: Service Management 203 Himanshu Shah Service Management Life
Cycle 203 What Is Service Management? 207 Service Delivery Models 213
Conclusion 216 Chapter 22: Balancing IT's Workload 217 David Blumhorst IT
Work Comes In through Many Chaotic Channels 217 Resource Allocation Myths
219 Organizing Demand for Work by Scale 220 Planning IT like a
Manufacturing Floor 222 Different Techniques for Different-Size Departments
222 Keys to Success 225 Conclusion 225 Chapter 23: Outsourcing and
Offshoring 227 Jeff Richards Reasons to Outsource 228 What to Outsource 228
Strategic Framework for Global Sourcing 230 Using the Strategic Framework
for Global Sourcing 232 The Outsourcing Process 233 Conclusion 239 PART
THREE: TECHNOLOGY Chapter 24: Information Technology Portfolio Management
243 Louis Carr, Jr. Why Is IT Portfolio Management Necessary? 244
Implementing IT Portfolio Management 246 Measuring Effectiveness of IT
Portfolio Management 248 Conclusion 249 Chapter 25: Strategic Information
Security Management 251 David Finnis Information Security Business
Alignment 251 Data Protection 255 Information Security Management Systems
259 Summary 262 Chapter 26: From Vision to Reality: Implementing
Information Security 263 John M. Millican Enterprise Information Security
Architecture: Bridging the Conceptual to the Actual 263 Tools of
Information Security 264 Conclusion 275 Chapter 27: Business Continuity
Planning 277 Dave McCandless Defining the Need for BCP 278 Process of
Continuity Planning 279 Strategic Value of BCP 283 What BCP is Not 284
Emerging Technologies and BCP 285 Summary 287 Chapter 28: Overcoming the
''Computer Guy'' Stigma: A Perspective on Why Being Involved in Your Web
Strategy Matters 289 Kevin L. Soohoo Purpose 290 Keyword Capitalization and
Competitive Landscape 292 Social Media 293 Conclusion 294 About the Editor
295 About the Contributors 297 Index 307