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Tasks for the Veterinary Assistant is the definitive, practical guide to the vital skills and techniques used in daily practice--bringing together all the information necessary to succeed as a veterinary assistant in one reader-friendly volume. Now in its fourth edition, this classic text has been completely revised to adopt a concise approach to learning that is ideally suited for modern readers. More and improved images, streamlined chapters, and easily-referenced key topics help readers understand the important aspects of real-world practice. Updated chapters cover infectious disease…mehr
Tasks for the Veterinary Assistant is the definitive, practical guide to the vital skills and techniques used in daily practice--bringing together all the information necessary to succeed as a veterinary assistant in one reader-friendly volume. Now in its fourth edition, this classic text has been completely revised to adopt a concise approach to learning that is ideally suited for modern readers. More and improved images, streamlined chapters, and easily-referenced key topics help readers understand the important aspects of real-world practice. Updated chapters cover infectious disease protocols, clinical procedures, and patient care and management. New chapters cover exam and treatment room skills, and present information on small animals, laboratory animals, and large animals. This re-envisioned new edition: * Covers every task and technique that veterinary assistants encounter daily * Offers step-by-step guidance for fundamental veterinary skills, procedures, and practices * Provides quick and easy reference to a comprehensive range of central topics * Uses a new, larger page size to better fit content and enhance searching for information when on the job * Includes access to a companion website presenting instructor resources, skills evaluations, and PowerPoint slides Tasks for the Veterinary Assistant, Fourth Edition continues to be the definitive text for trainee and practicing veterinary assistants in clinical, laboratory, or research settings.
The author Teresa Sonsthagen is retired as the Co-director and Senior Lecturer in the Department of Animal Sciences in the Veterinary Technology Program at North Dakota State University in Fargo, North Dakota, USA.
Inhaltsangabe
Preface ix
Acknowledgments xi
About the Companion Website xiii
1 Professional Conduct and Foundation Skills 1
Determining Your Role in a Veterinary Practice 1
Meeting Employer Expectations - 10 Behaviors to Master 4
Professional Appearance 8
Effective Communication Skills Within the Veterinary Practice 10
Verbal Communication 10
Non-verbal Communication 10
Client Communication 10
Written Communication 11
Computer Competency 11
Use and Misuse of Social Media 12
Determining Credible Web Sources 12
Anticipation of Workflow 12
Application of Veterinary Ethics 13
Human-Animal Bond 13
Grief Process 14
Foundation Skills - Veterinary Practice Math and Medical Terminology 14
Basic Math Used in the Veterinary Practice 14
Estimating 16
Volume Measurements - Dilutions 16
Drug Calculation 18
Medical Terminology 18
2 Laws, Policies, and OSHA Standards Affecting Veterinary Practice 21
Laws and Regulations for Veterinary Practices 21
Federal Laws 21
State Laws 23
Common or Case Law 24
Local Ordnances 25
Guidelines of Practice from Veterinary Organizations 26
Occupational Safety and Health Administration (OSHA) - Workplace Safety 26
Labeling 27
Personal Protection Equipment 27
3 Veterinary Business Protocols 33
Front Office Skills 34
Telephone Skills 34
Scheduling Appointments 35
Handling Non-Client Calls 37
Client Interactions at the Facility 38
Arrivals 38
Admitting Patients 39
Discharging Clients 39
Veterinary Medical Record Keeping Procedures 40
Computerized Versus Paper Patient Records 40
Paper Patient Record Assembly 41
Paper Filing Systems 41
Chronological Order or SOAP File Format 42
Transferring Medical Records 42
Forms, Certificates, and Logs 43
Day's End Protocols 45
Inventory Control 46
Daily Inventory Control 47
Ordering Supplies 48
Receiving Shipments 48
Handling Shipments and Invoices 48
Restocking Shelves 48
4 Facility and Equipment Maintenance - Cleaning for Disease Control 51
Basic Cleanliness and Orderliness 52
Cleaning 54
Disinfecting 54
Hospital Waste - Non-Hazardous versus Hazardous 55
Cleaning Techniques When Caring for Hospitalized Animals 57