Taking the Lead in Patient Safety (eBook, PDF)
How Healthcare Leaders Influence Behavior and Create Culture
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Taking the Lead in Patient Safety (eBook, PDF)
How Healthcare Leaders Influence Behavior and Create Culture
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* Written by industry professionals: a workplace safety specialist in conjunction with a practicing physician and medical manager. * Provides recommendations for assessing hospital safety practices as well as specific suggestions for behavioural interventions. * Brings a systematic approach to healthcare safety, identifying common problems through illustrative case studies and offering solutions. * Offers several different perspectives including patient safety, doctor safety, and administrator safety.
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- Größe: 14.92MB
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- Produktdetails
- Verlag: John Wiley & Sons
- Seitenzahl: 288
- Erscheinungstermin: 23. Dezember 2008
- Englisch
- ISBN-13: 9780470436585
- Artikelnr.: 37292278
- Verlag: John Wiley & Sons
- Seitenzahl: 288
- Erscheinungstermin: 23. Dezember 2008
- Englisch
- ISBN-13: 9780470436585
- Artikelnr.: 37292278
Think leadership. Think systems. Think strategy. Think culture. Think
behavior. About this book. 1. What Determines Patient Safety? Why make
safety happen? What stands in the way of improved healthcare safety? Whose
job is it to take the lead? 2. Blueprint for Healthcare Safety Excellence.
The working interface: Where exposure to hazard can occur. Healthcare
safety-enabling elements. Organizational sustaining systems. Organizational
culture. The charge of the safety leader. 3. Nine Dimensions of
Organizational Culture. Measuring culture with the Organizational Culture
Diagnostic Instrument. Organizational dimensions: The four pillars of
culture. Team dimensions. Safety-specific dimensions. Why do some
organizations change more readily than others? 4. Qualities of a Great
Safety Leader. The Safety Leadership Model. Measuring leadership with the
Leadership Diagnostic Instrument (LDI). Personal safety ethic. Leadership
style. 5. Leadership Best Practices. Vision. Credibility. Action
orientation. Collaboration. Communication. Recognition and feedback.
Accountability. Measuring leadership best practices with the LDI. 6.
Changing Behavior with Applied Behavior Analysis. What is behavior change?
Antecedents, behaviors, and consequences. ABC analysis. Putting the tools
to work in your organization. 7. Protecting Your Decision Making from
Cognitive Bias. Tragedy on Mount Everest. Cognitive bias and healthcare
safety. Biases of data selection. Biases of data use. Case study: Cognitive
bias in manufacturing. Putting your cognitive bias knowledge to work. 8.
Designing Your Safety Improvement Intervention. The Leading with Safety
process. Phase I: The Patient Safety Academy. Step 1: Gain leadership
alignment on patient safety as a strategic priority. Step 2: Develop a
patient safety vision. Step 3: Perform a current state analysis. Step 4:
Develop a high-level intervention plan for phase II. 9. Launching Culture
Change for Patient and Employee Safety. Phase II: Achieving safety
throughout the organization. Step 5: Engage the organization in the Leading
with Safety process. Step 6: Realign systems, both enabling and sustaining.
Step 7: Establish a system for behavior observation, feedback, and problem
solving. Step 8: Sustain the Leading with Safety process or continual
improvement. Case history: Exemplar HealthNet. Leadership Coaching. 10.
NASA After Columbia: Lessons for Healthcare. NASA's approach to culture and
climate transformation. Assessing NASA's existing culture and climate.
BST's NASA intervention. Results at NASA. Lessons for healthcare.
Bibliography. Index.
Think leadership. Think systems. Think strategy. Think culture. Think
behavior. About this book. 1. What Determines Patient Safety? Why make
safety happen? What stands in the way of improved healthcare safety? Whose
job is it to take the lead? 2. Blueprint for Healthcare Safety Excellence.
The working interface: Where exposure to hazard can occur. Healthcare
safety-enabling elements. Organizational sustaining systems. Organizational
culture. The charge of the safety leader. 3. Nine Dimensions of
Organizational Culture. Measuring culture with the Organizational Culture
Diagnostic Instrument. Organizational dimensions: The four pillars of
culture. Team dimensions. Safety-specific dimensions. Why do some
organizations change more readily than others? 4. Qualities of a Great
Safety Leader. The Safety Leadership Model. Measuring leadership with the
Leadership Diagnostic Instrument (LDI). Personal safety ethic. Leadership
style. 5. Leadership Best Practices. Vision. Credibility. Action
orientation. Collaboration. Communication. Recognition and feedback.
Accountability. Measuring leadership best practices with the LDI. 6.
Changing Behavior with Applied Behavior Analysis. What is behavior change?
Antecedents, behaviors, and consequences. ABC analysis. Putting the tools
to work in your organization. 7. Protecting Your Decision Making from
Cognitive Bias. Tragedy on Mount Everest. Cognitive bias and healthcare
safety. Biases of data selection. Biases of data use. Case study: Cognitive
bias in manufacturing. Putting your cognitive bias knowledge to work. 8.
Designing Your Safety Improvement Intervention. The Leading with Safety
process. Phase I: The Patient Safety Academy. Step 1: Gain leadership
alignment on patient safety as a strategic priority. Step 2: Develop a
patient safety vision. Step 3: Perform a current state analysis. Step 4:
Develop a high-level intervention plan for phase II. 9. Launching Culture
Change for Patient and Employee Safety. Phase II: Achieving safety
throughout the organization. Step 5: Engage the organization in the Leading
with Safety process. Step 6: Realign systems, both enabling and sustaining.
Step 7: Establish a system for behavior observation, feedback, and problem
solving. Step 8: Sustain the Leading with Safety process or continual
improvement. Case history: Exemplar HealthNet. Leadership Coaching. 10.
NASA After Columbia: Lessons for Healthcare. NASA's approach to culture and
climate transformation. Assessing NASA's existing culture and climate.
BST's NASA intervention. Results at NASA. Lessons for healthcare.
Bibliography. Index.