Judy Johnson, Les Dakens, Peter Edwards, Ned Morse

SwitchPoints (eBook, PDF)

Culture Change on the Fast Track to Business Success

• Format: PDF

Produktbeschreibung

SwitchPoints is the inspiring story of how Canadian National Railway (CN) advanced from good to great in a few short years-becoming North America's top-performing railroad and a favorite with of corporate customers and investors. In it, the authors reveal how company-wide culture change propelled this aging transportation giant to become the profitable powerhouse it is today. Rich with insights and anecdotes, SwitchPoints offers lessons that can be applied to any organization seeking to improve the bottom line by improving their culture.

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 288
• Erscheinungstermin: 8. Oktober 2008
• Englisch
• ISBN-13: 9780470407301
• Artikelnr.: 37292201

Autorenporträt

JUDY JOHNSON, PhD, a Partner with the Continuous Learning Group (CLG), applies behavioral science to help leaders create environments that dramatically improve organizational performance and profitability. Johnson coaches executives on personal leadership and executing strategies through pinpointing key behaviors that lead to success. LES DAKENS, retired Senior Vice President of People for CN, was responsible for strategic direction of CN's Human Resources and Labour Relations in North America and worldwide. Prior to joining CN, Dakens was Vice President of Human Resources for the North American division of the H.J. Heinz Company. PETER EDWARDS, Vice President of Human Resources for CN, is responsible for human resources, culture change, implementation, leadership, and organizational development. He assisted CN's CEO in writing two landmark books for employees. EDWARD (NED) MORSE, a Senior Partner with CLG, offers three decades of experience helping Fortune 500 executives develop and implement business-critical strategies. Morse has worked with clients in transportation, petrochemicals, food service, healthcare, engineering, telecommunications, insurance, pharmaceuticals, and retail.

Inhaltsangabe

List of Illustrations. Foreword. Preface. Acknowledgments. Introduction: A
Broken Culture. The Culture of Early Quits. A New Trip Plan. Switchpoints.
Spiking the Switch. Part I: Building One of North America's Top Railroads.
Chapter 1: The Road to Best-in-Class. Chapter 2: Culture Change on the Fast
Track. Part II: Clarifying the Vision. Chapter 3: CN's Five Guiding
Principles. Chapter 4: The Culture of Precision Railroading. Part III:
Choosing the Right Switchpoints. Chapter 5: How to Change CN's Culture?
Chapter 6: Creating a Culture of Discretionary Performance. Chapter 7:
Creating Q4 Leaders to Drive Change. Part IV: Selecting the Tools for
Change. Chapter 8: The Science of the ABCs. Chapter 9: The Commanding Power
of Consequences. Chapter 10: The ABC Toolkit. Part V: Aligning the
Switches. Chapter 11: Finding a Champion. Chapter 12: Testing the Business
Case. Chapter 13: Gaining Visible Sponsorship: The CEO's Essential Role.
Chapter 14: Learning from a Strike. Chapter 15: Planning the Trip. Chapter
16: Making the Case for Change. Chapter 17: Expanding Sponsorship. Part VI:
Assessing Switchpoints' Impact. Chapter 18: Applying the ABCs: Dressed &
Ready. Chapter 19: Early Wins with the ABCs. Chapter 20: Demonstrating Q4
Leadership Through the ABCs. Chapter 21: Life or Death Leadership. Chapter
22: Sawing Our Way to Improvement. Part VII: Spiking the Switches. Chapter
23: Leadership Competencies to Support the Change. Chapter 24: Performance
Scorecards for Unionized Employees. Chapter 25: Learning through the
Railroad MBA. Chapter 26: Hunter Camps Develop Leaders. Chapter 27: The
Power of Consistency (17 out of 17). Chapter 28: Developing Internal
Consultants. Chapter 29: Sustaining Culture Change. Chapter 30: Sharing Our
Story. Chapter 31: Improving Relations with Our Unions. Part VIII: Learning
from Our Journey. Chapter 32: Top 10 Tips for Leaders Using the ABC
Methodology. Chapter 33: The Culture Change We Achieved. Chapter 34: The
Final Word. Notes. About the Authors. About the Companies. Index.