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From the reviews: "The book presents a survey of results and methods of the RQ theory ... . It gives a good review of computational aspects of performance evaluation and matrix-analytic formalism. ... The book is densely written with obvious emphasis on algorithmic probability and mastery of matrix technique, and will be of interest to the specialist researcher." (Mark Kelbert, Mathematical Reviews, Issue 2009 d) "Retrial queueing systems have found much interest in application oriented research papers in the telecommunications and engineering literature as well as in the area of mathematical queueing theory, resp. in applied probability. ... for researchers in the field probably a necessary completion of their book shelf. For those ... will be encountered with the feature of retrials in some modeling process, the book will surely support their investigation." (Hans Daduna, Zentralblatt MATH, Vol. 1161, 2009)