Public Service Performance (eBook, PDF)

Perspectives on Measurement and Management
Redaktion: Boyne, George A.

• Format: PDF

Produktbeschreibung

The performance of governments around the globe is constantly in the spotlight, whether as a celebration or indictment of their activities. Providing evidence on strategies to improve the performance of public agencies is therefore essential to the practice of public management. Originally published in 2006, this important contribution to the debate explores issues of measurement, research methodology, and management influences on performance. It focuses on three key questions: what approaches should be adopted to measure the performance of public agencies? What aspects of management influence the performance of public agencies? As the world globalizes, what are the key international issues in performance measurement and management? In examining these questions, the contributors debate both methodological and technical issues regarding the measurement of performance in public organizations, and provide empirical analyses of the determinants of performance. The book concludes with groundbreaking work on the international dimensions of these issues.

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Produktdetails

• Verlag: Cambridge University Press
• Erscheinungstermin: 23. November 2006
• Englisch
• ISBN-13: 9780511254840
• Artikelnr.: 38194514

Autorenporträt

George A. Boyne is Professor of Public Sector Management at Cardiff Business School, Cardiff University.
Kenneth J. Meier is the Charles H. Gregory Chair in Liberal Arts in the Department of Political Science,Texas AM University and Professor of Public Sector Management at Cardiff Business School, Cardiff University.
Laurence O'Toole Jr. is Golembiewski Professor of Public Administration in the Department of Public Administration and Policy at the University of Georgia.
Richard M. Walker is Professor of Public Management at the University of Hong Kong and Cardiff University.

Inhaltsangabe

1. Introduction George A Boyne, Kenneth J. Meier, Laurence J. O'Toole, Jr.
and Richard M. Walker; 2. Subjective and objective measures of
organizational performance: an empirical exploration Rhys Andrews, George
A. Boyne and Richard M. Walker; 3. All measures of performance are
subjective: more evidence on US federal agencies Gene A. Brewer; 4. A
qualitative evaluation of public sector organizations: assessing
organizational performance in healthcare Rachael Addicott and Ewan Ferlie;
5. Quantitative approaches towards assessing organizational performance
Peter C. Smith; 6. Consequences of goal ambiguity in public organizations
Young Han Chun and Hal G. Rainey; 7. Performance control and public
organizations Patrick Kenis; 8. Bureaucratic red tape and organizational
performance: testing the moderating role of culture and political support
Sanjay J. Pandy and Donald Moynihan; 9. All that glitters is not gold:
disaggregating networks and the impact on performance Kenneth J. Meier,
Laurence J. O'Toole, Jr. and Yi Lu; 10. Network evolution and performance
under public contracting for mental health services Keith G. Provan, H.
Brinton Milward and Kimberley Roussin Isett; 11. The design and management
of performance-based contracts for public welfare services Youseok Choi and
Carolyn J. Heinrich; 12. Outsourcing government information technology
services: an Australian case study Graeme Hodge and Anne Rouse; 13.
International comparisons of output and productivity in public service
provision: a review Mary O'Mahony and Philip Stevens; 14. Public management
and government performance: an international review Melissa Forbes, Carolyn
J. Hill and Laurence E. Lynn, Jr.; 15. What drives global e-government? An
exploratory assessment of existing e-government performance measures Eric
W. Welch, M. Jae Moon and Wilson Wong; 16. Public management and
organizational performance: an agenda for research George A. Boyne, Kenneth
J. Meier, Laurence J. O'Toole Jr. and Richard M. Walker.