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Public Service Management and Asylum: Co-production, Inclusion and Citizenship offers a comprehensive exploration of co-production from the public administration and service management perspectives.
Public Service Management and Asylum: Co-production, Inclusion and Citizenship offers a comprehensive exploration of co-production from the public administration and service management perspectives.
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Kirsty Strokosch is a Post-Doctorate Research Fellow in the Centre for Service Excellence (CenSE) at the University of Edinburgh.
Inhaltsangabe
Contents List of Figures List of Tables Acknowledgements Chapter 1 Introduction Abstract The co-production of public services Evolution of the concept of co-production Co-production between organisations Moving forward: developing an integrated approach to co-production Book structure References PART ONE DIFFERENTIATING CO-PRODUCTION Chapter 2 The co-production of public services: the public administration perspective Abstract Introduction The rationale for the co-production of public services The evolution of co-production from a public administration perspective The influence of the New Public Management on co-production Who is the co-producer: clients, consumers and citizens Summary: co-production from a public service management perspective References Chapter 3 Co-production and the service management theory Abstract Introduction Understanding services: inseparability, intangibility and co-production Building the concept of co-production from the service management perspective Product-dominant logic vs service-dominant logic Managing the service relationship Summary: co-production from the service management perspective References Chapter 4 Co-production: an integrated perspective Abstract Introduction An integrated perspective on co-production Limitations of the integrated model Summary: an integrated model of individual modes of co-production References Chapter 5 Co-Production through inter-organisational relationships Abstract Introduction Moving from intra-organisational to inter-organisational relationships The third sector: mediator and co-producer Differentiating inter-organisational relationships: co-management and co-governance Co-production by service users and organisations Summary: understanding inter-organisational relationships References PART TWO CASE STUDY RESEARCH: ASYLUM SEEKERS AND SOCIAL WELFARE SERVICES IN GLASGOW Chapter 6 Asylum seekers in Scotland: marginalised non-citizens Abstract Introduction The UK context: the impact of exclusionary policies The Scottish context: dispersal, public services and social inclusion Citizenship, rights and asylum Role of the third sector in asylum seeker context Empirical research design Summary: asylum, support and rights References Chapter 7 Understanding co-production: an empirical case study of asylum seekers living in Glasgow Abstract Introduction Asylum in Scotland: integration, public services and non-citizens Co-production and asylum seeker public service users Summary: asylum seekers and social welfare services in Scotland References Chapter 8 Understanding organisational modes of co-production through the empirical case of asylum seekers in Glasgow Abstract Introduction The importance of the third sector Inter-organisational relationships: co-management and co-governance Summary: inter-organisational relationships References PART THREE CO-PRODUCTION IN A COMPLEX SERVICE SYSTEM: SOCIAL INCLUSION AND CITIZENSHIP Chapter 9 Co-production in a complex public service system: the implications for social inclusion and citizenship Abstract Introduction Asylum seekers' social welfare services and co-production Co-production in a complex public service system Fostering social inclusion and integration through co-production Are asylum seekers 'acting like citizens'? Summary: co-production, social inclusion and citizenship References Chapter 10 Conclusions Abstract Introduction An integrated perspective on co-production Co-production, citizenship and social inclusion Implications for public service management References Index
Contents List of Figures List of Tables Acknowledgements Chapter 1 Introduction Abstract The co-production of public services Evolution of the concept of co-production Co-production between organisations Moving forward: developing an integrated approach to co-production Book structure References PART ONE DIFFERENTIATING CO-PRODUCTION Chapter 2 The co-production of public services: the public administration perspective Abstract Introduction The rationale for the co-production of public services The evolution of co-production from a public administration perspective The influence of the New Public Management on co-production Who is the co-producer: clients, consumers and citizens Summary: co-production from a public service management perspective References Chapter 3 Co-production and the service management theory Abstract Introduction Understanding services: inseparability, intangibility and co-production Building the concept of co-production from the service management perspective Product-dominant logic vs service-dominant logic Managing the service relationship Summary: co-production from the service management perspective References Chapter 4 Co-production: an integrated perspective Abstract Introduction An integrated perspective on co-production Limitations of the integrated model Summary: an integrated model of individual modes of co-production References Chapter 5 Co-Production through inter-organisational relationships Abstract Introduction Moving from intra-organisational to inter-organisational relationships The third sector: mediator and co-producer Differentiating inter-organisational relationships: co-management and co-governance Co-production by service users and organisations Summary: understanding inter-organisational relationships References PART TWO CASE STUDY RESEARCH: ASYLUM SEEKERS AND SOCIAL WELFARE SERVICES IN GLASGOW Chapter 6 Asylum seekers in Scotland: marginalised non-citizens Abstract Introduction The UK context: the impact of exclusionary policies The Scottish context: dispersal, public services and social inclusion Citizenship, rights and asylum Role of the third sector in asylum seeker context Empirical research design Summary: asylum, support and rights References Chapter 7 Understanding co-production: an empirical case study of asylum seekers living in Glasgow Abstract Introduction Asylum in Scotland: integration, public services and non-citizens Co-production and asylum seeker public service users Summary: asylum seekers and social welfare services in Scotland References Chapter 8 Understanding organisational modes of co-production through the empirical case of asylum seekers in Glasgow Abstract Introduction The importance of the third sector Inter-organisational relationships: co-management and co-governance Summary: inter-organisational relationships References PART THREE CO-PRODUCTION IN A COMPLEX SERVICE SYSTEM: SOCIAL INCLUSION AND CITIZENSHIP Chapter 9 Co-production in a complex public service system: the implications for social inclusion and citizenship Abstract Introduction Asylum seekers' social welfare services and co-production Co-production in a complex public service system Fostering social inclusion and integration through co-production Are asylum seekers 'acting like citizens'? Summary: co-production, social inclusion and citizenship References Chapter 10 Conclusions Abstract Introduction An integrated perspective on co-production Co-production, citizenship and social inclusion Implications for public service management References Index
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