Howard Dresner

Profiles in Performance (eBook, ePUB)

Business Intelligence Journeys and the Roadmap for Change

• Format: ePub

Produktbeschreibung

Too many organizations invest in performance management and business intelligence projects, without first establishing the needed conditions to ensure success. But the organizations that lay the groundwork for effective change first reap the benefits. In Profiles in Performance: Business Intelligence Journeys and the Road Map for Change, Howard Dresner (author of The Performance Management Revolution) worked with several extraordinary organizations to understand their thriving "performance-directed culture." In doing so, he developed a unique maturity model-which served as both a filter to select candidates and as a lens to examine accomplishments. * Interviews with people from all sides of the organization: business users, finance, senior management and the IT department * Provides a complete picture of their progress from inception to current state The models, analyses and real world accounts from these cases will be an invaluable resource to any organization hoping to improve or initiate their own performance-directed culture.

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 192
• Erscheinungstermin: 30. Oktober 2009
• Englisch
• ISBN-13: 9780470570111
• Artikelnr.: 37297348

Autorenporträt

Howard Dresner is President of Dresner Advisory Services, LLC, an independent advisory firm, and is a recognized authority in the areas of business intelligence and performance manage-ment. Prior to his new venture, he spent thirteen years at Gartner, where he was a research fellow and lead analyst for business intelligence, and served as chief strategy officer at Hyperion until forming his own consultancy in 2007.

Inhaltsangabe

Foreword. Preface. Acknowledgments. Chapter 1 Performance-Driven Culture.
Four Levels of Maturity. Six Performance-Driven Culture Criteria. The
Maturity Model as an Assessment Tool. Chapter 2 Denihan Hospitality Group.
9/11 Rocks the World. A New Era of Growth Begins. An Ownership Change
Spawns a Brand New Company. The Economy Puts the Brakes on Rapid Growth.
The Seeds of a Data-Driven Culture are Planted. New Talent Brings Different
Perspectives. Operational and Financial Data Come Together. Widening
Cultural Divide? Bringing Everything Together. Chapter 3 Cleveland Clinic.
Determined to Lead. The Gap between Medical Excellence and Business
Performance. Searching for Equilibrium. The Times Are Changing. Time for
Change. A New Leader for the 21st Century. Chapter 4 Northern California
Public Broadcasting. Can the Same Standards Be Applied to Nonprofits and
For-Profits? Setting the Stage for Public Broadcasting in America. San
Francisco's Unique Brand of Public Television. Seismic Changes in Public
Broadcasting. Money Is Always an Issue. A Growing Desire for Stronger
Financial Management. New CFO Shakes Things Up. Chapter 5 Mueller Inc. New
Owners and a Changing Market Demand a New Focus. Mueller Gets Back on
Track. Growth Tests Mueller. The 21st Century Brings a New Set of
Challenges. Formalizing Performance Management at Mueller. An ERP System
that Works! Beyond ERP to Business Intelligence. Mueller Refines its
Management System. Chapter 6 Tying it All Together. It's All about Change.
Other Factors to Consider. Applying the Lessons Learned. Index.