Boris F. J. Collardi

Private Banking (eBook, PDF)

Building a Culture of Excellence

• Format: PDF

Produktbeschreibung

An insightful overview of the keys to world-class client service in the private banking sector As the number of wealthy individuals around the world increases, private banking and wealth management companies have grown to keep pace. After the fast growth the long term success is predicated on both winning and keeping clients, making a client-centric model a must. Private Banking: Building a Culture of Excellence provides a clear, easy-to-follow guide to building a committed base, written by an industry expert. Presenting an overview of the elements required to build a successful and client-focused private bank that delivers the kind of care and excellence wealthy clients demand, the book even includes real-life examples for a better understanding of concepts and, to help you achieve your goal. * Outlines how to implement a practical strategy for success in the growing private banking sector * Explores the key drivers in the private banking industry as well as the most recent developments in the environment to help you stay on top of customer demands * Includes case studies and other resources to show the keys to private banking done right in action Private Banking provides useful, hands-on advice for building a strong, lasting business in the private banking sector.

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 288
• Erscheinungstermin: 1. August 2012
• Englisch
• ISBN-13: 9780470826980
• Artikelnr.: 37299532

Autorenporträt

BORIS F.J. COLLARDI is Chief Executive Officer of Julius Baer Group Ltd., the leading pure-play private banking group, based in Switzerland. He oversees all operational issues on both a national and international scale. Before joining Julius Baer in 2006, Collardi spent twelve years with Credit Suisse and contributed significantly to its successful build-up and the expansion of its private banking business in both Europe and Asia. During his years with Credit Suisse, he attained the positions of chief financial officer and head of the corporate centre within CS Private Banking. Collardi combines extensive leadership experience with proven expertise in the successful implementation of ambitious strategic projects. His international work experience stems from six years spent in Asia and the UK.

Inhaltsangabe

Preface ix Acknowledgments xv CHAPTER 1 A Framework for Excellence in
Private Banking 1 CHAPTER 2 What Is Driving Private Banking? 7 CHAPTER 3
Finding the Right Organisation and Operational Strategy 23 CHAPTER 4 Forces
Shaping the Regulatory Environment 45 CHAPTER 5 Putting Clients at the
Centre 63 CHAPTER 6 Beyond Products--Offering Tailored Solutions 91 Guido
Ruoss CHAPTER 7 Why Brand Matters 123 CHAPTER 8 Delivering a Superior
Client Experience 145 CHAPTER 9 Understanding Service Excellence 165
CHAPTER 10 Winning the War for Talent 187 CHAPTER 11 Defining and Growing
Leadership and Culture 215 CHAPTER 12 Measuring and Managing Performance
233 About the Author 255 Index 257