Performance Measurement and Leisure Management (eBook, PDF)

Redaktion: Alexandris, Konstantinos

• Format: PDF

Produktbeschreibung

This book is a unique collection of empirical cases which critically discuss issues in measuring performance in the leisure industry.

This book was published as a special issue of Managing Leisure.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 168
• Erscheinungstermin: 13. September 2013
• Englisch
• ISBN-13: 9781317988502
• Artikelnr.: 58401623

Autorenporträt

Konstantinos Alexandris is an Assistant Professor in Leisure Management at Aristotelian University of Thessaloniki, Greece, and a part-time Faculty Member at the Open University, Greece. He also holds an Adjunct Faculty Member status at the University of Illinois, Department of Recreation, Sport and Tourism, USA. He conducts research in the area of service quality and consumer behavior in relation to sport and leisure services.

Inhaltsangabe

1. Performance measurement and leisure management Konstantinos Alexandris
2. A focused service quality, benefits, overall satisfaction and loyalty
model for public aquatic centres Gary Howat, Gary Crilley and Richard
McGrath 3. Can service quality predict spectators' behavioral intentions in
professional soccer? Nicholas D. Theodorakis and Konstantinos Alexandris
4. An application of importance-performance analysis (IPA) to the
management of sport centres Antonio Rial, Javial Rial, Jesus Varela and
Eulogio Real 5. Utilizing importance data to identify customer segments for
English public sport facilities Yi-De Liu, Peter Taylor and Simon Shibli
6. Testing the feasibility of performance indicators for play facilities in
England Peter Taylor, Ashley Godfrey, Phil Back, Lynn Bennett, Pete
Sinclair and Haki Kapasi 7. Work process knowledge and customer service
excellence: lessons from the Scottish visitor attraction industry Shuna
Marr 8. Theme park employee satisfaction and customer orientation Matt
Wagenheim and Stephen Anderson 9. Employees' motivation in the luxury hotel
industry: the perceived effectiveness of human-resource practices Leonidas
Maroudas, Olivia Kyriakidou and Artemis Vacharis 10. A forecast of the
performance of China in the Beijing Olympic Games 2008 and the underlying
performance management issues Simon Shibli and Jerry Bingham