Mike Snyder, Jim Steger, Brendan Landers

Microsoft Dynamics CRM 2011 Step by Step (eBook, ePUB)

• Format: ePub

Produktbeschreibung

The smart way to learn Microsoft Dynamics CRM 2011-one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.

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Produktdetails

• Verlag: Pearson ITP
• Erscheinungstermin: 15. Januar 2011
• Englisch
• ISBN-13: 9780735660267
• Artikelnr.: 52856975

Autorenporträt

Brendan Landers is a consulting director at Sonoma Partners, overseeing all of the company's Microsoft Dynamics CRM consulting projects. He has led numerous Microsoft Dynamics CRM implementation projects for companies in the following industries: professional and financial services, education, healthcare, hospitality, and others. Prior to joining Sonoma Partners, Brendan worked at Information Resources, Inc. as a Director, Quality Assurance and Delivery, where he led several data quality and business intelligence initiatives. He holds a bachelor's degree in management information systems from the University of Iowa.